Relationship Banker

F.N.B. Corporation•Erie, PA

About The Position

The Relationship Banker works in the Retail business unit and develops proficiency in basic consumer banking transactions, account servicing, and lending. The role executes branch leads at the direction of the Manager, handles customer transaction requests consistently, and identifies opportunities to turn transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values and may be required to work at various locations within the market. The position promotes sales by greeting customers, identifying service and product needs, leveraging sales leads, and making outbound calls. The Relationship Banker recommends and cross-sells bank products and services, works toward individual weekly sales and referral goals, and incorporates FNB digital products and services into customer interactions. The role also uses approved branch technology to maintain accurate referral, customer, and applicant data; completes the lifecycle of new and existing relationships according to consumer bank standards; and performs routine teller and other operational duties. All employees are accountable for managing risks encountered in their work in accordance with F.N.B. Corporation’s risk management program. Compliance with applicable regulatory laws and company procedures is required.

Requirements

High school diploma or GED.
0 years of job-related experience required.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level MS Word skills.
Intermediate-level MS Excel skills.
Basic-level MS PowerPoint skills.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry Identifier is required, though preferred.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier is preferred.

Responsibilities

Promote sales by greeting customers, identifying customer service and product needs, leveraging sales leads, and making outbound calls.
Recommend and cross-sell bank products and services.
Meet individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to maintain effective data quality for referrals, customers, and applicants.
Complete the lifecycle of new and existing relationships according to consumer bank standards.
Perform traditional teller transactions and other routine operational duties in accordance with established policies and procedures.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor risks encountered in daily work as required by the F.N.B. Corporation risk management program.
Comply with regulatory laws and company procedures.