Relationship Banker

Fulton Bank•Lancaster, PA

10d•Onsite

About The Position

The Relationship Banker provides an exceptional customer experience at Fulton Bank’s Oregon Pike financial center in Lancaster, Pennsylvania, handling customer needs across service and sales. The role offers customers a one-stop experience for account opening, lending, partner referrals, account maintenance, and transaction processing. The banker uses customer-centered conversations to deepen relationships, become a trusted advisor, promote banking solutions, and support customers’ financial goals while contributing to the financial center’s sales expectations. This is a full-time career opportunity of approximately 40 hours per week. The employee must be available to be scheduled around branch operating hours; Sundays are not required. The role may require registration in the Nationwide Mortgage Licensing System and Registry, with affected incumbents notified in writing. The hourly rate is $20.43–$32.31, and the position is eligible for a short-term incentive compensation plan subject to individual and company performance.

Requirements

High school diploma or equivalent.
At least 2 years of customer service or sales experience.
Must be authorized to work in the United States without current or future work-visa sponsorship from Fulton Bank.
May be required to register in the Nationwide Mortgage Licensing System and Registry.

Nice To Haves

Proactive and results-oriented.
Highly collaborative with Fulton partners and financial center team members.
Excellent communication skills and ability to conduct needs-based conversations.

Responsibilities

Drive proactive sales conversations through outbound campaign calls, inbound contact center inquiries as part of Fulton Bank’s Distributed Work model, appointment scheduling, and customer engagement in the lobby and during transaction processing.
Use digital tools to demonstrate digital solutions, identify sales opportunities, and convert them into outcomes that meet or exceed sales goals.
Develop knowledge of sales techniques and use the CRM system and other resources to support relationship-building conversations, consistent new-customer onboarding, and growth of existing relationships.
Manage risk by following applicable regulations and Fulton policies and procedures and exercising sound judgment within established limits.
Use practical knowledge of digital solutions and technology to support customers and solve problems.
May serve as a Notary Public for the financial center.
Complete assigned compliance training by established due dates, understand and follow company compliance programs and policies, identify compliance risks, and escalate risks to appropriate management.
Perform other duties as assigned by the manager.

Benefits

Medical plans with prescription drug coverage.
Flexible spending account or health savings account, depending on the medical plan chosen.
Dental and vision insurance.
Life insurance.
401(k) program with employer match.
Employee Stock Purchase Plan.
Paid time off programs, including holiday pay and paid volunteer time.
Disability insurance coverage.
Maternity and parental leave.
Adoption assistance.
Educational assistance.
Wellness program with financial incentives.
Short-term incentive compensation plan, subject to individual and company performance.