Relationship Banker

Valley National Bank•Farmingdale, NY

About The Position

The Relationship Banker grows existing customer relationships and acquires new customers through consistent sales execution, lead management, and proactive cross-selling. The role delivers friendly, professional, solution-oriented service and provides customers with information about bank products and services suited to their financial needs. It conducts financial needs assessments, opens deposit accounts, discusses and sells loan products, and promotes online and mobile banking capabilities. The position also supports branch sales and service quality, helps coach and mentor branch staff, performs teller and vault responsibilities, participates in community events and CRA initiatives, and follows bank policies and regulatory requirements.

Requirements

High school diploma or GED equivalent.
At least one year of experience in customer service, retail sales and service with cash handling, or a similar role.
Excellent verbal and written communication skills, including the ability to write correspondence and demonstrate products and services accurately.
Strong interpersonal and customer service skills, including attentiveness, information retention, tact, and diplomacy with customers and employees.
Strong analytical, problem-solving, and decision-making skills to uncover and resolve complex customer issues.
Ability to make sound, on-the-spot decisions about customer transactions while balancing customer satisfaction against the bank's exposure to loss or fraud.
Ability to interpret written, oral, diagrammatic, or scheduled instructions.
Understanding of retail banking and strong customer service skills, including the ability to engage customers in conversation about products and services.
Detail orientation, strong organizational skills, and a high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.

Nice To Haves

One year of business services experience in branch banking and knowledge of branch operations, or successful completion of a Valley Retail training program.
Associate or bachelor's degree with a concentration in accounting, business, finance, economics, or a related field.
FIS/IBS (Integrated Banking Solutions) experience.

Responsibilities

Grow existing customer relationships and acquire new customers through sales execution, lead management, and proactive cross-selling.
Deliver exceptional, friendly, professional, solution-oriented customer service and meet service quality standards.
Maintain knowledge of bank products and services, educate customers, and cross-sell to meet their financial needs.
Establish trust, assess customer needs, and recommend appropriate financial solutions.
Conduct customer financial needs assessments, identify sales opportunities, and provide full-service support.
Open checking, savings, CD, and IRA accounts, and discuss and sell loan products to existing and prospective customers.
Demonstrate and promote online and mobile banking capabilities.
Participate in and oversee the sales referral process to help ensure customer financial needs are met.
Assist management in coaching and mentoring branch staff.
Process customer transactions efficiently while using technology to enhance service.
Maintain and balance a cash drawer and use teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
Serve as Vault Teller by maintaining adequate branch cash levels and managing currency and coin orders, shipments, and distribution to tellers within established limits.
Participate in community events and support CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to management.
Maintain knowledge of and comply with applicable compliance and regulatory requirements, the bank's code of conduct, and all policies and procedures.