Relationship Banker

Old National Bank•Fort Wayne, IN

About The Position

Old National Bank is hiring Relationship Bankers to build and strengthen client relationships by delivering personalized financial advice and solutions. The role involves understanding client needs, providing guidance, and connecting clients with the bank’s products and services to support their financial goals. Bankers create positive client experiences through proactive outreach, meaningful conversations, and effective problem resolution, while supporting banking center goals and consistent sales and service execution. They also participate in their communities, building relationships and enhancing the bank’s reputation. Positions may be based at one banking center or support multiple locations within a market. The position has two levels. Relationship Banker develops foundational skills in client engagement, sales, and banking operations, completes onboarding, training, and licensing requirements, and works toward progression to Relationship Banker II within approximately 12 months. Relationship Banker II is a fully proficient role involving independent client relationship management, consultative sales, consistent performance, and operational accuracy. Advancement depends on demonstrated capability, sustained performance, and completion of required learning paths and licensing. The stated salary range is $17.00 to $29.75 per hour. Actual offers may vary based on role responsibilities, relevant skills and experience, education, and geographic location.

Requirements

High school diploma or equivalent required.
Experience in banking, retail, sales, or a client-facing environment.
Demonstrated ability to build relationships and deliver strong client service.
Strong communication and interpersonal skills.
Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
Must be NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.
Relationship Banker: At least 1 year of retail, sales, service, or client-facing experience; banking experience is a plus but not required.
Relationship Banker II: At least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.

Nice To Haves

Associate or bachelor’s degree preferred.
Bilingual proficiency in Spanish preferred but not required.

Responsibilities

Build and grow client relationships by understanding client needs and providing personalized financial solutions.
Proactively engage clients through outreach, follow-up, and ongoing relationship management.
Identify opportunities to introduce additional products and services that support client goals.
Partner with internal specialists to connect clients with broader bank capabilities when appropriate.
Deliver a high-quality, consistent client experience across interactions.
Achieve individual performance goals, including account acquisition, lending, referrals, and digital adoption.
Use a consultative sales approach focused on advice and long-term relationship value.
Contribute to banking center performance through individual production and team collaboration.
Execute transactions and servicing activities accurately and in compliance with policies and regulatory requirements.
Follow procedures that protect clients and the bank, including fraud prevention and risk-awareness practices.
Collaborate with team members, share best practices, and support overall performance.
Participate in community activities and outreach to build relationships and generate business.
Continuously develop skills and knowledge to improve performance and client outcomes.
Complete onboarding, required training, learning paths, and licensing milestones within established timeframes.
Independently manage and deepen client relationships at the Relationship Banker II level, including needs-based conversations, cross-selling, and partner referrals.