Relationship Banker

First Guaranty Bank•Vivian, LA

14d

About The Position

The Relationship Banker delivers exceptional customer service while performing a variety of banking functions, combining teller and personal banker responsibilities to provide a seamless customer experience. The role builds customer relationships, identifies financial needs, and recommends appropriate products and services. The position also supports branch operations and FGB’s community financial education efforts.

Requirements

High school diploma or equivalent required.
At least 1 year of customer service experience required.
At least 6 months of cash handling experience required.
Strong communication and interpersonal skills.
Ability to work in a team-oriented environment.
Proficiency in basic computer applications and banking systems.
Detail-oriented, with strong organizational skills.

Nice To Haves

College coursework preferred.
Previous banking experience strongly preferred.
Bilingual ability preferred.

Responsibilities

Greet customers and provide prompt, courteous service.
Process routine banking transactions, including deposits, withdrawals, and payments.
Open new deposit accounts and related services, and assist customers with account maintenance.
Educate customers on digital banking tools and services.
Support FGB-sponsored Financial Foundations efforts to promote financial education in the communities served.
Identify customer needs and refer customers to appropriate banking solutions.
Maintain compliance with bank policies and procedures, including BSA/AML policy.
Support branch sales goals through proactive customer engagement.
Assist with branch operations and administrative tasks as needed.
Perform other duties and responsibilities as assigned by a supervisor.