Relationship Banker

Old National Bank•Pittsfield Charter Township, MI

8d•$17 - $30

About The Position

The Relationship Banker builds and strengthens client relationships by delivering personalized financial advice and solutions. The role focuses on understanding client needs, providing guidance, and connecting clients to Old National Bank’s products and services to support their financial goals. Through proactive outreach, meaningful conversations, and effective problem resolution, the banker creates a positive client experience and contributes to banking center relationship growth, team goals, and consistent sales and service execution. Relationship Bankers also participate in their communities, building relationships and enhancing the bank’s reputation. Positions may be based in one banking center or support multiple locations within a market. Old National has two Relationship Banker levels. The foundational Relationship Banker develops client engagement, sales, and banking operations skills, completes onboarding, learning, and licensing requirements, and is expected to demonstrate readiness to advance to Relationship Banker II within approximately 12 months. Relationship Banker II is a fully proficient role, independently managing client relationships and consistently meeting or exceeding performance expectations. Advancement is based on demonstrated capability in sales effectiveness, relationship management, operational execution, and completion of required learning paths and licensing. All levels execute transactions and servicing activities accurately and in compliance with policies, pursue defined performance goals, and collaborate across banking centers as needed.

Requirements

High school diploma or equivalent.
Experience in banking, retail, sales, or a client-facing environment.
Ability to build relationships and deliver strong client service.
Strong communication and interpersonal skills.
Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
Must be NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.
Relationship Banker: at least 1 year of retail, sales, service, or client-facing experience; banking experience is a plus but not required.
Relationship Banker II: at least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.

Nice To Haves

Associate or bachelor’s degree.
Bilingual proficiency in Spanish.
Banking experience for the Relationship Banker level.

Responsibilities

Build and grow client relationships by understanding needs and providing personalized financial solutions.
Engage clients proactively through outreach, follow-up, and ongoing relationship management.
Identify opportunities to introduce products and services that meet client goals.
Partner with internal specialists to connect clients with broader capabilities when appropriate.
Deliver a consistent, high-quality client experience across interactions.
Achieve individual performance goals, including account acquisition, lending, referrals, and digital adoption.
Use a consultative sales approach focused on advice and long-term relationship value.
Contribute to banking center performance through individual production and team collaboration.
Execute transactions and servicing activities accurately and in compliance with policies and regulatory requirements.
Follow procedures that protect clients and the bank, including fraud prevention and risk-awareness practices.
Collaborate with team members, share best practices, and support overall performance.
Participate in community activities and outreach to build relationships and generate business.
Continuously develop skills and knowledge to improve performance and client outcomes.
Complete required training and licensing milestones within established timeframes.