Relationship Banker

Valley National Bank•Paterson, NJ

13d

About The Position

The Relationship Banker grows existing customer relationships and acquires new customers through consistent sales execution, lead management, and proactive cross-selling. The role delivers friendly, professional, solution-oriented service and uses knowledge of bank products and services to educate customers and recommend financial solutions. Relationship Bankers conduct financial needs assessments, open checking, savings, CD, and IRA accounts, discuss and sell loan products, and promote online and mobile banking. The position also supports branch operations by processing customer transactions, maintaining and balancing a cash drawer, and serving as Vault Teller. This includes managing currency and coin orders, shipments, and distribution to tellers within established limits. The Relationship Banker participates in the sales referral process, may assist with coaching and mentoring branch staff, takes part in community events and CRA initiatives, and reports significant matters, issues, and unusual customer activity to management. The role requires adherence to compliance and regulatory requirements, the bank’s code of conduct, and all policies and procedures.

Requirements

High school diploma or GED equivalent.
At least one year of experience in customer service, retail sales and service with cash handling, or a similar role.
Excellent verbal and written communication skills, including the ability to write correspondence and demonstrate products and services accurately to customers.
Strong interpersonal and customer service skills, attentiveness, information retention, tact, and diplomacy when dealing with customers and employees.
Strong analytical, problem-solving, and decision-making skills to uncover and resolve complex customer issues.
Ability to make sound on-the-spot decisions regarding customer transactions, balancing customer satisfaction against the bank’s exposure to loss or fraud.
Ability to interpret instructions in written, oral, diagram, or schedule form.
Deep understanding of Retail Banking and strong customer service skills, including the ability to engage customers in conversation about products and services.
Detail orientation, strong organizational skills, and a high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.

Nice To Haves

One year of business services experience in branch banking and knowledge of branch operations, or successful completion of a Valley Retail training program.
Associate’s or bachelor’s degree with a concentration in accounting, business, finance, economics, or a related field.
FIS/IBS (Integrated Banking Solutions) experience.

Responsibilities

Grow existing customer relationships and acquire new customers through sales execution, lead management, and proactive cross-selling.
Deliver exceptional, friendly, professional, and solution-oriented customer service.
Maintain knowledge of bank products and services, educate customers, and cross-sell to meet their financial needs.
Establish customer trust, assess needs, and recommend appropriate financial solutions.
Conduct financial needs assessments, maximize sales opportunities, and provide full-service customer support.
Open checking, savings, CD, and IRA accounts and discuss and sell loan products to existing and prospective customers.
Demonstrate and promote online and mobile banking capabilities.
Meet customer expectations and achieve service quality standards.
Participate in or oversee the sales referral process and assist management with coaching and mentoring branch staff.
Process customer transactions efficiently while leveraging technology to enhance service.
Maintain and balance a cash drawer and use teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
Serve as Vault Teller by maintaining adequate branch cash levels and managing currency and coin orders, shipments, and distribution to tellers within established limits.
Participate in community events and support CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to management.
Maintain knowledge of and comply with regulatory requirements, the bank’s code of conduct, and all policies and procedures.