Relationship Banker - Reno/Tahoe Market - Reno, NV

JPMorganChase • Reno, NV

5d • Onsite

About The Position

As a Relationship Banker in a Chase Branch, you represent Chase’s brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to create positive client experiences. You take a lead role in acquiring, managing, and retaining client relationships. Using financial knowledge, you recommend solutions that address clients’ needs and contribute to branch success. The role also involves meeting branch-hour requirements, including weekends and some evenings, and fulfilling applicable licensing and registration requirements.

Requirements

• At least 1 year of sales experience in retail banking, financial services, or a related industry, with demonstrated success acquiring clients, deepening relationships, and delivering results.
• Ability to create memorable client experiences.
• Strong in-person and telephone communication skills, including the ability to tailor product and service information to clients’ needs.
• Ability to resolve client issues effectively and with attention to detail.
• Ability to operate within established risk parameters and meet risk and compliance obligations, including required training.
• High school degree, GED, or foreign equivalent.
• Securities Industry Essentials (SIE) exam, FINRA Series 6, applicable state registration (including Series 63 if required), and Life licenses. Unlicensed applicants must obtain licenses through JPMC’s licensing program within 180 days of hire; study materials and support are provided.
• Ability to work branch hours, including weekends and some evenings.
• Must satisfy applicable Dodd-Frank/Truth in Lending Act Loan Originator qualification requirements and maintain required NMLS registration under the SAFE Act, including initial registration and timely annual renewal and updates.
• Must satisfy Section 19 of the Federal Deposit Insurance Act requirements.

Nice To Haves

• College degree or military equivalent.
• Experience following banking policies, procedures, and regulatory requirements.

Responsibilities

• Provide attentive, friendly service and create a welcoming environment for clients.
• Manage assigned clients and meet with them in person and by phone to build relationships, understand financial needs, and recommend suitable products and services.
• Communicate clearly and consultatively, asking questions and listening to understand and anticipate client needs.
• Educate clients about and connect them to digital banking options, including the Chase Mobile App, Chase.com, and ATMs.
• Learn banking products, services, and procedures to consult effectively with clients and connect them with specialists for more complex financial needs.
• Follow policies, procedures, and regulatory banking requirements.
• Resolve client issues promptly and carefully while providing a consistent client experience.
• Complete required training and meet internal and external risk and compliance obligations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED