Relationship Banker

First National Bank Of Pennsylvania•Martinsburg, PA

24d•Onsite

About The Position

The Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. The role executes branch leads at the Manager’s direction, handles customer transaction requests, and identifies opportunities to convert transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values and may be required to work at various locations within the market. The position promotes sales and customer service, recommends bank products and services, meets individual weekly sales and referral goals, incorporates FNB digital products into customer interactions, and maintains accurate data using approved branch technology. The Relationship Banker is responsible for completing and managing new and existing customer relationships according to consumer bank standards and performs routine teller and other operational duties. Employees are also accountable for managing risks encountered in their work and complying with regulatory requirements and company procedures.

Requirements

High school diploma or GED.
Zero years of job-related experience required.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level Microsoft Word skills.
Intermediate-level Microsoft Excel skills.
Basic-level Microsoft PowerPoint skills.
A Nationwide Mortgage Licensing System and Registry Identifier is preferred but will be required.
Must be legally authorized to work in the United States; the employer does not provide employment-based visa sponsorship.

Nice To Haves

Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry Identifier (preferred, but required).

Responsibilities

Greet customers, identify service and product needs, leverage sales leads, and make outbound calls to promote the sales process.
Recommend and sell or cross-sell appropriate Bank products and services.
Achieve individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to enter and maintain accurate data for referrals, customers, and applicants.
Complete and manage the lifecycle of new and existing relationships according to consumer bank standards.
Perform routine operational duties, including traditional teller transactions, in accordance with established policies and procedures.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor business risks as required by F.N.B. Corporation’s risk management program.
Comply with regulatory laws, guidelines, and company procedures.