Relationship Banker

Old National Bank • Washburn, WI

7d

About The Position

The Relationship Banker builds and strengthens client relationships by delivering personalized financial advice and solutions. The role focuses on understanding client needs, providing guidance, and connecting clients with Old National’s products and services to support their financial goals. Bankers create positive client experiences through proactive outreach, meaningful conversations, and effective problem resolution, while contributing to banking center relationship growth and consistent sales and service execution. They also build relationships in their communities and help enhance the bank’s reputation. Positions may be based in one banking center or support multiple locations within a market.

There are two levels. Relationship Bankers develop foundational skills in client engagement, sales, and banking operations, complete onboarding and learning requirements, and work toward readiness to progress to Relationship Banker II within approximately 12 months. Relationship Banker IIs are fully proficient and independently manage client relationships, use consultative sales skills, and consistently meet or exceed performance expectations. Advancement depends on demonstrated capability, sustained performance, and completion of required learning paths and licensing.

All levels execute transactions and servicing accurately and in accordance with policies, work toward defined performance goals, and collaborate across banking centers as needed. The salary range is $17.00–$29.75 per hour. Actual offers may vary based on responsibilities, skills, experience, education, and location.

Requirements

• High school diploma or equivalent required.
• Experience in banking, retail, sales, or a client-facing environment.
• Demonstrated ability to build relationships and deliver strong client service.
• Strong communication and interpersonal skills.
• Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
• NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.
• Relationship Banker: at least 1 year of retail, sales, service, or client-facing experience; banking experience is a plus but not required.
• Relationship Banker II: at least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.

Nice To Haves

• Associate or bachelor’s degree.
• Bilingual proficiency in Spanish.
• Banking experience for the Relationship Banker level.

Responsibilities

• Build and grow client relationships by understanding needs and providing personalized financial solutions.
• Engage clients proactively through outreach, follow-up, and ongoing relationship management.
• Identify opportunities to introduce products and services that meet client goals, and partner with internal specialists when appropriate.
• Deliver a consistent, high-quality client experience across interactions.
• Meet individual performance goals for account acquisition, lending, referrals, and digital adoption.
• Use a consultative sales approach focused on advice and long-term relationship value.
• Contribute to banking center performance through individual production and collaboration.
• Execute transactions and servicing accurately and in compliance with policies and regulatory requirements.
• Follow procedures that protect clients and the bank, including fraud prevention and risk-awareness practices.
• Collaborate with team members, share best practices, and support overall performance.
• Participate in community activities and outreach to build relationships and generate business.
• Continue developing skills and knowledge to improve performance and client outcomes.
• For Relationship Banker II, independently build and deepen relationships, execute the full sales process including cross-selling and partner referrals, and demonstrate strong operational accuracy.
• For Relationship Banker, complete onboarding, training, and licensing milestones while developing foundational client engagement, product, service, and systems knowledge.

Benefits

• Competitive compensation with salary and incentive program.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Continuing education opportunities.
• Employee assistance program.
• Impact Network Groups supporting engagement, awareness of diverse backgrounds and experiences, and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED