Relationship Banker

Old National Bank•Brentwood, TN

26d

About The Position

The Relationship Banker builds and strengthens client relationships by delivering personalized financial advice and solutions. The role focuses on understanding client needs, providing guidance, and connecting clients with Old National’s products and services to support their financial goals. Bankers create a positive client experience through proactive outreach, meaningful conversations, and effective problem resolution, while contributing to banking center success through relationship growth, team goals, and consistent sales and service execution. They also participate in their communities to build relationships and enhance the bank’s reputation. Positions may be based in one banking center or support multiple locations within a market. There are two levels. Relationship Bankers develop foundational skills in client engagement, sales, and banking operations; complete onboarding, training, and licensing requirements; and work toward readiness to advance to Relationship Banker II within approximately 12 months. Relationship Banker II is a fully proficient role, independently managing client relationships and consistently meeting or exceeding performance expectations. Advancement depends on demonstrated capability, including sales effectiveness, client relationship management, operational execution, and completion of required learning paths and licensing. The stated salary range is $17.00 to $29.75 per hour. Actual offers may vary based on responsibilities, relevant skills and experience, education, and geographic location.

Requirements

High school diploma or equivalent required.
Experience in banking, retail, sales, or a client-facing environment.
Demonstrated ability to build relationships and deliver strong client service.
Strong communication and interpersonal skills.
Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
Must be NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.
Relationship Banker: at least 1 year of retail, sales, service, or other client-facing experience.
Relationship Banker II: at least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.

Nice To Haves

Associate or bachelor’s degree preferred.
Banking experience is a plus for the Relationship Banker level.
Bilingual Spanish proficiency preferred but not required.

Responsibilities

Build and grow client relationships by understanding needs and providing personalized financial solutions.
Engage clients proactively through outreach, follow-up, and ongoing relationship management.
Identify opportunities to introduce additional products and services that support client goals.
Partner with internal specialists to connect clients to broader capabilities when appropriate.
Deliver a high-quality, consistent client experience across interactions.
Achieve individual performance goals, including account acquisition, lending, referrals, and digital adoption.
Use a consultative sales approach focused on advice and long-term relationship value.
Contribute to banking center performance through individual production and team collaboration.
Execute transactions and servicing activities accurately and in compliance with policies and regulatory requirements.
Follow procedures to protect clients and the bank, including fraud prevention and risk-awareness practices.
Maintain attention to detail in client interactions and operational activities.
Collaborate with team members, share best practices, and support overall performance.
Participate in community activities and outreach to build relationships and generate business.
Continuously develop skills and knowledge to improve performance and client outcomes.
Complete required onboarding, training, learning paths, and licensing milestones within established timeframes.
Collaborate across banking centers as needed.