Relationship Banker

Old National Bank • Chattanooga, TN

13d

About The Position

The Relationship Banker builds and strengthens client relationships by delivering personalized financial advice and solutions. The role focuses on understanding client needs, providing guidance, and connecting clients with Old National’s products and services to support their financial goals. Relationship Bankers create a positive client experience through proactive outreach, meaningful conversations, and effective problem resolution, while contributing to banking center success through relationship growth, team goals, and consistent sales and service execution. They also participate in their communities to build relationships and enhance the bank’s reputation. Positions may be based in one banking center or support multiple locations within a market.

There are two levels of the role. A Relationship Banker develops foundational client engagement, sales, and banking operations skills; completes onboarding, training, and licensing requirements; and works toward progression to Relationship Banker II within approximately 12 months. A Relationship Banker II is fully proficient, independently manages client relationships, demonstrates consultative sales skills, and consistently meets or exceeds performance expectations. Advancement depends on demonstrated capability, performance, and completion of required learning paths and licensing.

The listed pay range is $17.00 to $29.75 per hour. Actual offers may vary based on responsibilities, relevant skills and experience, education, and geographic location.

Requirements

• High school diploma or equivalent required.
• Experience in banking, retail, sales, or a client-facing environment.
• Demonstrated ability to build relationships and deliver strong client service.
• Strong communication and interpersonal skills.
• Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
• Must be NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.
• Relationship Banker: at least 1 year of retail, sales, service, or client-facing experience; banking experience is a plus but not required.
• Relationship Banker II: at least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.

Nice To Haves

• Associate or bachelor’s degree preferred.
• Bilingual proficiency in Spanish preferred but not required.

Responsibilities

• Build and grow client relationships by understanding needs and providing personalized financial solutions.
• Proactively engage clients through outreach, follow-up, and ongoing relationship management.
• Identify opportunities to introduce products and services that meet client goals.
• Partner with internal specialists to connect clients to broader capabilities when appropriate.
• Deliver a high-quality, consistent client experience across interactions.
• Achieve individual performance goals for account acquisition, lending, referrals, and digital adoption.
• Use a consultative sales approach focused on advice and long-term relationship value.
• Contribute to banking center performance through individual production and team collaboration.
• Execute transactions and servicing activities accurately and in compliance with policies and regulatory requirements.
• Follow procedures that protect clients and the bank, including fraud prevention and risk-awareness practices.
• Collaborate with team members to share best practices and support overall performance.
• Participate in community activities and outreach to build relationships and generate business.
• Continuously develop skills and knowledge to improve performance and client outcomes.
• Complete required onboarding, training, learning paths, and licensing milestones within established timeframes.
• Independently build and deepen client relationships through needs-based conversations and proactive outreach at the Relationship Banker II level.
• Execute the full sales process, including cross-selling and partner referrals, at the Relationship Banker II level.

Benefits

• Competitive compensation with salary and incentive program.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Continuing education opportunities.
• Employee assistance program.
• Impact Network Groups focused on engagement, awareness of diverse backgrounds and experiences, and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED