Relationship Banker

Farmers National Bank•Danville, KY

27d•$28,837 - $40,372

About The Position

The Universal Banker is a retail branch position focused on using a consultative advising process to identify and meet customers’ and prospects’ financial needs. The role emphasizes customer experience and helps customers with all aspects of banking. It focuses on acquiring new accounts and deepening existing customer relationships through activities including lobby management, while also processing teller transactions and contributing as a member of the office staff. The schedule is Monday 8:00 a.m.–4:30 p.m., Tuesday through Thursday 8:00 a.m.–4:15 p.m., Friday 8:00 a.m.–5:15 p.m., and Saturday 8:45 a.m.–12:15 p.m. The position is 40 hours per week and includes two Saturdays per month.

Requirements

A college degree, sales and service experience providing transferable skills, or a combination of education and experience.
Several years of experience as a Teller/CSR in a financial institution or equivalent experience.
Demonstrated ability to develop comfort with new-account acquisition and/or cross-selling to established customers.
Ability to demonstrate understanding of advanced math functions used to analyze credit and financial information.
Ability to professionally represent Farmers National Bank in appearance and verbal and written communication.
Ability to develop working knowledge of Retail policies and procedures and use good judgment to make sound decisions.
Strong interpersonal and communication skills.
Ability to use office equipment, including a calculator and computer.

Nice To Haves

Financial industry and cash-handling experience; preferred but not mandatory.
Classes covering general banking, deposit documentation, compliance, and some supervisory training.

Responsibilities

Consistently meet or exceed monthly and quarterly goals set by management.
Maintain a working knowledge of the complete line of Retail products and services, keep that knowledge current, and request assistance for further development as needed.
Use consultative advising to build customer profiles and identify short- and long-term financial needs, emphasizing relationship deepening and retention.
Use approved tools to proactively contact customers and schedule periodic financial reviews.
Build close working relationships with assigned lending and investment partners and refer customers when appropriate.
Work with the branch team to meet or exceed customer experience goals by performing key behaviors with every customer.
Meet with the Manager to align daily activities with branch objectives.
Participate in morning focus meetings and staff meetings.
Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
Answer customer questions confidently and take ownership of customer issues.
Respond to customer inquiries and service issues promptly, generally within 24 hours.
Protect confidential business information and maintain a position of trust and responsibility.
Follow Farmers National Bank’s Code of Business Conduct and Ethics and related policies, maintaining ethical behavior.
Follow established policies and procedures when opening and servicing Retail products.
Participate in opening and closing procedures as needed as a member of the platform staff.
Help maintain efficient branch operations.
Review account documentation for accurate and complete signatures and identifying information.
Ensure account documentation is imaged promptly.
Process teller transactions and maintain a personal balancing record in accordance with policy.
Perform other work-related duties as assigned.
Perform job duties in accordance with applicable laws and regulations, including BSA requirements.