Relationship Banker

Valley Bank•Moonachie, NJ

11d

About The Position

The Relationship Banker grows existing customer relationships and acquires new customers through consistent sales execution, lead management, and proactive cross-selling. The role delivers friendly, professional, solution-oriented customer service; maintains knowledge of bank products and services; and identifies and recommends financial solutions that meet customers’ needs. The banker meets with customers to assess their financial needs, opens checking, savings, CD, and IRA accounts, discusses and sells loan products, and promotes online and mobile banking. The position supports branch operations by efficiently processing customer transactions, maintaining and balancing a cash drawer, and serving as Vault Teller to manage branch currency and coin levels, orders, shipments, and distribution within established limits. It also supports service quality, sales referrals, staff coaching and mentoring, community events, and CRA initiatives. The banker reports significant matters and unusual customer activity to management and follows applicable compliance requirements, the bank’s code of conduct, policies, and procedures.

Requirements

High school diploma or GED equivalent.
At least one year of experience in customer service, retail sales and service with cash handling, or a similar role.
Excellent verbal and written communication skills, including the ability to write correspondence and demonstrate products and services accurately to customers.
Strong interpersonal and customer service skills, including attentiveness, information retention, tact, and diplomacy with customers and employees.
Strong analytical, problem-solving, and decision-making skills to uncover and resolve complex customer issues.
Ability to make sound, on-the-spot decisions about customer transactions while weighing customer satisfaction against the bank’s exposure to loss or fraud.
Ability to interpret instructions provided in written, oral, diagram, or schedule form.
Deep understanding of retail banking and strong customer service skills, including engaging customers in conversations about products and services.
Attention to detail, strong organizational skills, and a high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.

Nice To Haves

One year of business services experience in branch banking and knowledge of branch operations, or successful completion of a Valley Retail training program.
Associate’s or bachelor’s degree with a concentration in accounting, business, finance, economics, or a related field.
FIS/IBS (Integrated Banking Solutions) experience.

Responsibilities

Grow existing customer relationships and acquire new ones through sales execution, lead management, and proactive cross-selling.
Deliver exceptional, friendly, professional, and solution-oriented customer service.
Maintain knowledge of bank products and services, educate customers, and cross-sell to meet their financial needs.
Build customer trust, assess needs, and recommend appropriate financial solutions.
Conduct financial needs assessments, maximize sales opportunities, provide full-service support, open checking, savings, CD, and IRA accounts, and discuss or sell loan products.
Demonstrate and promote online and mobile banking capabilities.
Meet customer expectations and service quality standards; participate in or oversee the sales referral process.
Assist management with coaching and mentoring branch staff.
Process customer transactions efficiently using technology; maintain and balance a cash drawer and use teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
Serve as Vault Teller by managing currency and coin orders, shipments, distribution to tellers, and branch cash levels within established limits.
Participate in community events and support CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to management and maintain knowledge of compliance and regulatory requirements.
Adhere to the bank’s code of conduct, policies, and procedures.