Relationship Banker

Old National Bank•Fishers, IN

19d

About The Position

Old National Bank is hiring Relationship Bankers to build and strengthen client relationships by delivering personalized financial advice and solutions. The role involves understanding client needs, providing guidance, and connecting clients with the bank’s products and services to support their financial goals. Bankers create positive client experiences through proactive outreach, meaningful conversations, and effective problem resolution while contributing to banking center growth and team goals. They are active in their communities, building new relationships and strengthening existing ones. Positions may be based in one banking center or support multiple locations within a market. The position has two levels. Relationship Banker develops foundational skills in client engagement, consultative sales, banking products and systems, and operations while completing onboarding, training, and licensing requirements. Relationship Banker II is fully proficient and independently manages client relationships, conducts needs-based conversations and outreach, and consistently meets or exceeds performance expectations. Advancement is expected within approximately 12 months, subject to training completion, demonstrated capability, sustained performance, and required learning paths and licensing. The role requires accurate, compliant execution of transactions and servicing activities, adherence to bank policies and regulatory requirements, and attention to fraud prevention and risk awareness. The salary range is $17.00 to $29.75 per hour. Actual offers may vary based on responsibilities, skills, experience, education, and geographic location.

Requirements

High school diploma or equivalent required.
Experience in banking, retail, sales, or a client-facing environment.
Demonstrated ability to build relationships and deliver strong client service.
Strong communication and interpersonal skills.
Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
Must be NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.
Relationship Banker: at least 1 year of retail, sales, service, or client-facing experience; banking experience is a plus but not required.
Relationship Banker II: at least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.

Nice To Haves

Associate or bachelor’s degree preferred.
Bilingual Spanish proficiency preferred but not required.

Responsibilities

Build and grow client relationships by understanding needs and providing personalized financial solutions.
Proactively engage clients through outreach, follow-up, and ongoing relationship management.
Identify opportunities to introduce products and services that meet client goals, and connect clients with internal specialists when appropriate.
Deliver a consistent, high-quality client experience and resolve client issues effectively.
Achieve individual performance goals, including account acquisition, lending, referrals, and digital adoption.
Use a consultative sales approach focused on advice and long-term relationship value.
Contribute to banking center performance through individual production and collaboration.
Execute transactions and servicing activities accurately and in compliance with policies and regulatory requirements.
Follow procedures to protect clients and the bank, including fraud prevention and risk-awareness practices.
Collaborate with team members, share best practices, and participate in community activities and outreach.
Complete onboarding, required training, learning paths, and licensing milestones within established timeframes.
Continuously develop skills and knowledge to improve performance and client outcomes.