Relationship Banker

First National Bank Of Pennsylvania•Riverview, PA

14d

About The Position

The Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. The role executes branch leads under the direction of the Manager, consistently fulfills customer transaction requests, and identifies opportunities to convert transactions into qualified sales or referral leads. The position requires adherence to FNB policies, procedures, strategies, and Core Values, and may require work at various locations within the market. The banker promotes sales by greeting customers, identifying service and product needs, leveraging sales leads, and making outbound calls. They recommend and cross-sell bank products and services, work toward individual weekly sales and referral goals, incorporate FNB digital products into customer interactions, and maintain accurate referral, customer, and applicant data using approved branch technology. The role also manages the completion and lifecycle of new and existing customer relationships and performs routine teller and other operational duties in accordance with established procedures. All employees are responsible for understanding, reporting, responding to, managing, and monitoring daily business risks in accordance with F.N.B. Corporation’s risk management program. Compliance with regulatory requirements and company procedures is required. The position is based at 90 Tarentum Bridge Road, New Kensington, Pennsylvania, and may involve overnight travel for training, particularly during onboarding. FNB does not provide employment-based visa sponsorship.

Requirements

High school diploma or GED.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
MS Word at a basic level.
MS Excel at an intermediate level.
MS PowerPoint at a basic level.
Nationwide Mortgage Licensing System and Registry identifier is required; it is listed as preferred but will be required.
Legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

Nationwide Mortgage Licensing System and Registry identifier is preferred, though it will be required.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.

Responsibilities

Promote the sales process by greeting customers, identifying customer service and product needs, leveraging sales leads, and making outbound calls.
Recommend and cross-sell bank products and services.
Identify and achieve individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use approved branch technology to input and maintain accurate data for referrals, customers, and applicants.
Complete and manage the lifecycle of new and existing customer relationships according to consumer bank standards.
Perform routine operational duties, including traditional teller transactions, according to established policies and procedures.
Execute branch leads at the direction of the Manager and consistently fulfill customer transaction requests.
Adhere to FNB policies, procedures, strategies, and Core Values.
Understand, report, respond to, manage, and monitor business risks as required by the company’s risk management program.
Comply with regulatory laws and company procedures.
Perform other related duties and projects as assigned.