Relationship Banker

Old National Bank•Grafton, ND

12d•Onsite

About The Position

Old National Bank’s Relationship Banker builds and strengthens client relationships by providing personalized financial advice and solutions. The role focuses on understanding client needs, offering guidance, and connecting clients with the bank’s products and services to support their financial goals. Through proactive outreach, meaningful conversations, and effective problem resolution, the Relationship Banker delivers a positive client experience and contributes to banking center growth and performance. Bankers also build relationships in their communities and support the bank’s reputation. Positions may be assigned to one banking center or support multiple locations within a market. The role has two levels. Relationship Bankers develop foundational client engagement, sales, and banking operations skills, complete onboarding, training, and licensing requirements, and work toward progression to Relationship Banker II within approximately 12 months. Relationship Banker II is a fully proficient role, independently managing client relationships, consistently meeting or exceeding performance goals, and demonstrating consultative sales, lending, and operational capabilities. Advancement depends on demonstrated capability, sustained performance, and completion of required learning paths and licensing. The stated salary range is $17.00–$29.75 per hour. Actual offers may vary based on position responsibilities, relevant skills and experience, education, and location.

Requirements

High school diploma or equivalent.
Experience in banking, retail, sales, or a client-facing environment.
Ability to build relationships and deliver strong client service.
Strong communication and interpersonal skills.
Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.
Relationship Banker: At least 1 year of retail, sales, service, or client-facing experience; banking experience is a plus but not required.
Relationship Banker II: At least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.

Nice To Haves

Associate or bachelor’s degree.
Bilingual proficiency in Spanish.
Banking experience for the Relationship Banker level.

Responsibilities

Build and grow client relationships by identifying needs and providing personalized financial solutions.
Engage clients through proactive outreach, follow-up, and ongoing relationship management.
Identify opportunities to introduce products and services that support client goals.
Partner with internal specialists to connect clients to broader bank capabilities when appropriate.
Deliver a consistent, high-quality client experience across interactions.
Achieve individual performance goals related to account acquisition, lending, referrals, and digital adoption.
Use a consultative sales approach focused on advice and long-term relationship value.
Contribute to banking center performance through individual production and team collaboration.
Execute transactions and servicing activities accurately and in compliance with policies and regulatory requirements.
Follow procedures to protect clients and the bank, including fraud prevention and risk-awareness practices.
Maintain attention to detail in client interactions and operational activities.
Collaborate with team members, share best practices, and support overall performance.
Participate in community activities and outreach to build relationships and generate business.
Continuously develop skills and knowledge to improve performance and client outcomes.
Complete required onboarding, training, learning paths, and licensing milestones.
Collaborate across banking centers as needed.