Relationship Banker

Valley Bank•Florham Park, NJ

21d

About The Position

The Relationship Banker grows existing customer relationships and acquires new customers through sales execution, lead management, and proactive cross-selling. The role delivers friendly, professional, solution-oriented customer service; maintains knowledge of bank products and services; assesses customer needs; and recommends appropriate financial solutions. Responsibilities include opening checking, savings, CD, and IRA accounts; discussing and selling loan products; and demonstrating online and mobile banking. The position performs customer transactions, maintains and balances a cash drawer, and serves as Vault Teller by managing branch currency and coin orders, shipments, and distribution within established limits. It also supports sales referrals, helps coach and mentor branch staff, participates in community events and CRA initiatives, reports significant or unusual activity to management, and complies with applicable policies, procedures, and regulatory requirements.

Requirements

High school diploma or GED equivalent.
At least one year of experience in customer service, retail sales and service with cash handling, or a similar role.
Excellent verbal and written communication skills, including the ability to write correspondence and demonstrate products and services accurately.
Strong interpersonal and customer service skills, attentiveness, information retention, tact, and diplomacy.
Strong analytical, problem-solving, and decision-making skills to uncover and resolve complex customer issues.
Ability to make sound on-the-spot decisions about customer transactions while balancing customer satisfaction with the bank's exposure to loss or fraud.
Ability to interpret instructions provided in written, oral, diagram, or schedule form.
Understanding of retail banking and strong customer service skills, including the ability to engage customers in conversations about products and services.
Detail orientation, strong organizational skills, and a high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.

Nice To Haves

One year of business services experience in branch banking and knowledge of branch operations, or successful completion of a Valley Retail training program.
An associate's or bachelor's degree concentrated in accounting, business, finance, economics, or a related field.
FIS/IBS (Integrated Banking Solutions) experience.

Responsibilities

Grow existing customer relationships and acquire new customers through consistent sales execution, lead management, and proactive cross-selling.
Deliver friendly, professional, solution-oriented customer service in alignment with the bank's mission.
Maintain knowledge of bank products and services, educate customers, and cross-sell to meet their financial needs.
Build customer trust, assess needs, and recommend appropriate financial solutions.
Conduct financial needs assessments, maximize sales opportunities, and provide full-service support.
Open checking, savings, CD, and IRA accounts, and discuss and sell loan products to existing and prospective customers.
Demonstrate and promote online and mobile banking capabilities.
Meet customer expectations and service quality standards; participate in or oversee the sales referral process and help ensure customer needs are met.
Assist management in coaching and mentoring branch staff.
Perform customer transactions efficiently using technology; maintain and balance a cash drawer and use teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
Serve as Vault Teller by managing currency and coin orders, shipments, and distribution to tellers while maintaining adequate branch cash levels within established limits.
Participate in community events and support CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to management.
Maintain knowledge of compliance and regulatory requirements and adhere to the bank's code of conduct, policies, and procedures.