Relationship Banker

Associated Bank•Rochester, MN

8d•Onsite

About The Position

The Relationship Banker builds customer relationships, provides exceptional service, processes transactions, assists customers with financial needs, and introduces solutions to help them achieve their goals. The position offers hands-on banking experience, training and mentorship, and participation in the Banker Roadmap program to complete banker certification and support career growth. The position is located at 793 16th St SW, Suite C, Rochester, MN 55902. A credit check is required under Regulation Z, and new hires undergo a thorough background check.

Requirements

High school diploma or an equivalent combination of education and experience.
Up to 2 years of customer-facing sales and/or service experience.
Comply with applicable policies, laws, and regulations, including requirements addressed in training materials such as the Bank Secrecy Act.
Complete the required credit check and background check.

Nice To Haves

Experience in banking, financial services, or retail sales.

Responsibilities

Efficiently process transactions and address customer needs while delivering outstanding customer service.
Identify opportunities to recommend products and services that support customers’ financial wellness.
Open new accounts and build lasting customer relationships through personalized service.
Partner with insurance, mortgage, and other specialists to provide comprehensive financial solutions.
Support branch operational integrity and compliance by adhering to policies and regulations.
Participate in the Banker Roadmap program and complete training milestones and certification requirements.
Educate customers about digital banking options and demonstrate tools that enhance their banking experience.
Promote bank offerings and engage prospective customers through community and in-store outreach.
Report suspicious activity, customer complaints, procedure violations, and ethical concerns as required.