Relationship Banker

Valley National Bank•Milltown, NJ

About The Position

The Relationship Banker grows existing customer relationships and acquires new customers through sales execution, lead management, and proactive cross-selling. The role delivers friendly, professional, solution-oriented service, educates customers about bank products and services, assesses their financial needs, and recommends appropriate solutions. It provides full-service support, including opening checking, savings, CD, and IRA accounts and discussing and selling loan products. The Relationship Banker also promotes online and mobile banking and works to meet customer expectations and service quality standards. The position supports branch operations by processing customer transactions, maintaining and balancing a cash drawer, and using teller scanning equipment, cash recyclers, cash dispensers, and coin machines. As Vault Teller, the role manages currency and coin orders, shipments, and distribution to tellers within established limits. It participates in the sales referral process, may assist management with coaching and mentoring branch staff, and takes part in community events and CRA initiatives. The Relationship Banker reports significant issues and unusual customer activity to management and follows applicable compliance requirements, the bank's code of conduct, and its policies and procedures.

Requirements

High school diploma or GED equivalent.
At least one year of experience in customer service, retail sales and service with cash handling, or a similar role.
Excellent verbal and written communication skills, including the ability to write correspondence and accurately demonstrate products and services to customers.
Strong interpersonal and customer service skills, attentiveness, information retention, tact, and diplomacy when dealing with customers and employees.
Strong analytical, problem-solving, and decision-making skills to uncover and resolve complex customer issues.
Ability to make sound, on-the-spot decisions about customer transactions while weighing customer satisfaction against the bank's exposure to loss or fraud.
Ability to interpret instructions presented in written, oral, diagram, or scheduled form.
Deep understanding of retail banking and strong customer service skills, including the ability to engage customers in conversations about products and services.
Detail orientation, strong organizational skills, and a high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.

Nice To Haves

One year of business services experience in branch banking and knowledge of branch operations, or successful completion of a Valley Retail training program.
Associate's or bachelor's degree with a concentration in accounting, business, finance, economics, or a related field.
FIS/IBS (Integrated Banking Solutions) experience or knowledge.

Responsibilities

Grow existing customer relationships and acquire new customers through consistent sales execution, lead management, and proactive cross-selling.
Deliver exceptional, friendly, professional, and solution-oriented customer service.
Maintain knowledge of bank products and services, educate customers, and cross-sell to meet their financial needs.
Establish customer trust, assess needs, and recommend appropriate financial solutions.
Meet with customers to conduct financial needs assessments, identify sales opportunities, and provide full-service support.
Open checking, savings, CD, and IRA accounts and discuss and sell loan products to existing and prospective customers.
Demonstrate and promote online and mobile banking capabilities.
Meet customer expectations and achieve service quality standards.
Participate in and oversee the sales referral process to help ensure customers' financial needs are met.
Assist management in coaching and mentoring branch staff.
Process customer transactions efficiently while leveraging technology to enhance service.
Maintain and balance a cash drawer and use teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
Serve as Vault Teller by managing currency and coin orders, shipments, and distribution to tellers within established limits to maintain adequate branch cash levels.
Participate in community events and support CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to management.
Maintain knowledge of compliance and regulatory requirements and adhere to the bank's code of conduct, policies, and procedures.