Relationship Banker

Valley Bank•Clifton, NJ

21d

About The Position

The Relationship Banker grows existing customer relationships and acquires new customers through consistent sales execution, lead management, and proactive cross-selling. The role delivers friendly, professional, solution-oriented service and maintains strong knowledge of bank products and services to educate customers and recommend suitable financial solutions. The banker meets with customers to assess financial needs and maximize sales opportunities; opens checking, savings, CD, and IRA accounts; discusses and sells loan products; and promotes online and mobile banking. The position also performs customer transactions, maintains and balances a cash drawer, and serves as Vault Teller by managing currency and coin orders, shipments, and distribution within established limits. The role supports service quality and customer expectations, participates in the sales referral process, and assists management with coaching and mentoring branch staff. It also involves community events and CRA initiatives, reporting significant matters and unusual customer activity to management, and complying with regulatory requirements, the bank’s code of conduct, and all policies and procedures.

Requirements

High school diploma or GED equivalent.
At least one year of experience in customer service, retail sales and service with cash handling, or a similar role.
Excellent verbal and written communication skills, including the ability to write correspondence and accurately demonstrate products and services to customers.
Strong interpersonal and customer service skills, including attentiveness, information retention, tact, and diplomacy.
Strong analytical, problem-solving, and decision-making skills to uncover and resolve complex customer issues.
Ability to make sound, on-the-spot decisions about customer transactions while balancing customer satisfaction with the bank’s exposure to loss or fraud.
Ability to interpret instructions provided in written, oral, diagram, or schedule form.
Deep understanding of retail banking and strong customer service skills, including the ability to engage customers in conversations about products and services.
Detail orientation, strong organizational skills, and a high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.

Nice To Haves

One year of business services experience in branch banking and knowledge of branch operations, or successful completion of a Valley Retail training program.
Associate’s or bachelor’s degree with a concentration in accounting, business, finance, economics, or a related field.
FIS/IBS (Integrated Banking Solutions) experience.

Responsibilities

Grow existing customer relationships and acquire new ones through sales execution, lead management, and proactive cross-selling.
Deliver friendly, professional, solution-oriented customer service aligned with the bank’s mission.
Maintain knowledge of bank products and services and educate customers about offerings.
Assess customer financial needs, recommend appropriate solutions, and maximize sales opportunities.
Open checking, savings, CD, and IRA accounts, and discuss or sell loan products to existing and prospective customers.
Demonstrate and promote online and mobile banking capabilities.
Meet customer expectations and service quality standards; participate in or oversee the sales referral process.
Assist management in coaching and mentoring branch staff.
Perform customer transactions efficiently using technology; maintain and balance a cash drawer and use teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
Serve as Vault Teller by maintaining adequate branch cash levels and managing currency and coin orders, shipments, and distribution to tellers within established limits.
Participate in community events and support CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to management.
Maintain knowledge of and comply with regulatory requirements, the bank’s code of conduct, and all policies and procedures.