Relationship Banker

Commercial Bank•Mason, MI

7d•Onsite

About The Position

The Relationship Banker assists customers with new and existing depository accounts, personal lending, and transactional needs, and cross-sells products and services. The role follows Commercial Bank policies and procedures while delivering excellent service to customers. The position works with new and existing customers to recommend suitable products, prepare and discuss proposals, open consumer and business accounts, and assist with mortgage and personal loan applications and closings. The Relationship Banker communicates with internal departments to resolve issues and support customer satisfaction, maintains product and procedure knowledge, processes transactions and account changes, follows up on customer needs, protects confidential information, and complies with internal controls and applicable policies. Required annual BAI training and other assigned duties are also part of the role. The role requires in-person work in a professional office setting, though telework exceptions may apply. Travel between office locations, other bank offices, client sites, and outside meetings may be required. The work environment generally has low to moderate noise, with occasional work in other client environments.

Requirements

At least 2 years of banking or related experience.
Ability to become registered and licensed in the Nationwide Mortgage Licensing System and Registry (NMLS) within 3 months of hire.
Ability to obtain Notary Public certification within 3 months of hire.
Ability to multitask.
Excellent interpersonal skills and problem-solving abilities.
Good understanding of Commercial Bank depository products and services.
Good understanding of the bank’s core system and Microsoft Office Suite.
Strong organizational skills.
Excellent written, verbal, interpersonal, and analytical skills, with the ability to communicate effectively and project a professional image.

Nice To Haves

Associate’s degree in Business or a related field.

Responsibilities

Discuss and recommend Commercial Bank products and services to new and existing customers based on customer needs.
Create, deliver, and discuss proposals for interested prospects and customers, focusing on deposit and relationship growth.
Open consumer and business depository accounts.
Assist with mortgage and personal loan application origination, in person or over the phone.
Assist with loan closings.
Communicate with peer departments to meet customer needs, resolve issues, and support customer satisfaction.
Maintain knowledge of bank products, services, and procedures for selling, opening, and servicing deposit and consumer lending products.
Conduct depository and customer changes accurately and efficiently.
Process customer transactions as needed within the branch.
Deliver the bank’s customer service promise and follow up in a timely manner.
Maintain the confidentiality of customer business.
Ensure compliance with internal controls and established policies and procedures, and recommend procedural improvements.
Complete required BAI training annually.
Follow applicable bank regulations, including BSA and OFAC, and comply with all bank policies.
Perform other duties as assigned.