Relationship Banker

Old National Bank • Manchester, MI

7d • $17 - $30

About The Position

The Relationship Banker builds and strengthens client relationships by delivering personalized financial advice and solutions. The role focuses on understanding client needs, providing guidance, and connecting clients with Old National Bank products and services to support their financial goals. It creates a positive client experience through proactive outreach, meaningful conversations, and effective problem resolution, while contributing to banking center performance through relationship growth, team goals, and consistent sales and service execution. Bankers also participate in their communities to build relationships and enhance the bank’s reputation. The position may be based in one banking center or support multiple locations within a market.

Old National has two Relationship Banker levels. The foundational Relationship Banker develops client engagement, sales, and banking operations skills and is expected to complete onboarding, learning, and licensing requirements, with progression to Relationship Banker II expected within approximately 12 months. Relationship Banker II is a fully proficient role that independently manages and deepens client relationships, consistently meets or exceeds performance goals, executes the full sales process, and demonstrates strong operational accuracy. Advancement is based on demonstrated capability, sustained performance, and completion of required learning paths and licensing.

Requirements

• High school diploma or equivalent required.
• Experience in banking, retail, sales, or a client-facing environment.
• Demonstrated ability to build relationships and deliver strong client service.
• Strong communication and interpersonal skills.
• Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
• Must be NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.
• Relationship Banker: at least 1 year of retail, sales, service, or client-facing experience; banking experience is a plus but is not required.
• Relationship Banker II: at least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.

Nice To Haves

• Associate or bachelor’s degree.
• Bilingual proficiency in Spanish.
• Banking experience for the Relationship Banker level.

Responsibilities

• Build and grow client relationships by understanding needs and providing personalized financial solutions.
• Engage clients through proactive outreach, follow-up, and ongoing relationship management.
• Identify opportunities to introduce products and services that support client goals.
• Partner with internal specialists to connect clients to broader capabilities when appropriate.
• Deliver a high-quality, consistent client experience across interactions.
• Achieve individual performance goals for account acquisition, lending, referrals, and digital adoption.
• Use a consultative sales approach focused on advice and long-term relationship value.
• Contribute to banking center performance through individual production and team collaboration.
• Execute transactions and servicing activities accurately and in compliance with policies and regulatory requirements.
• Follow established procedures for client and bank protection, including fraud prevention and risk awareness.
• Collaborate with team members, share best practices, and support overall performance.
• Participate in community activities and outreach to build relationships and generate business.
• Continuously develop skills and knowledge to improve performance and client outcomes.
• Complete required training, learning, and licensing milestones within established timeframes.
• Collaborate across banking centers as needed, including when assigned to a single center.

Benefits

• Medical, dental, and vision insurance.
• 401(k).
• Continuing education opportunities.
• Employee assistance program.
• Impact Network Groups led by team members to promote engagement, awareness of diverse backgrounds and experiences, and inclusion.
• Competitive compensation with a salary and incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED