Relationship Banker

Old National Bank•Chattanooga, TN

14d•$17 - $30•Onsite

About The Position

Old National Bank seeks Relationship Bankers to build and strengthen client relationships through personalized financial advice and solutions. The role involves understanding client needs, providing guidance, and connecting clients with Old National products and services to support their financial goals. Bankers create positive client experiences through proactive outreach, meaningful conversations, and problem resolution while contributing to banking center growth and team performance. They also participate in their communities by building relationships and enhancing the bank’s reputation. Positions may be based in one banking center or support multiple locations within a market. There are two levels. Relationship Bankers develop foundational skills in client engagement, sales, and banking operations, complete onboarding, training, and licensing requirements, and are expected to demonstrate readiness to advance to Relationship Banker II in approximately 12 months. Relationship Banker II is a fully proficient role that independently manages client relationships, applies consultative sales skills, and consistently meets or exceeds performance expectations. Advancement is based on demonstrated capability, performance, operational execution, and completion of required learning paths and licensing.

Requirements

High school diploma or equivalent required.
Experience in banking, retail, sales, or a client-facing environment.
Demonstrated ability to build relationships and deliver strong client service.
Strong communication and interpersonal skills.
Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
Must be NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.
Relationship Banker: at least 1 year of retail, sales, service, or client-facing experience; banking experience is a plus but not required.
Relationship Banker II: at least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.

Nice To Haves

Associate or bachelor’s degree.
Bilingual proficiency in Spanish.
Banking experience for the Relationship Banker level.

Responsibilities

Build and grow client relationships by understanding needs and providing personalized financial solutions.
Proactively engage clients through outreach, follow-up, and ongoing relationship management.
Identify opportunities to introduce additional products and services that meet client goals.
Partner with internal specialists to connect clients to broader capabilities when appropriate.
Deliver a consistent, high-quality client experience across interactions.
Achieve individual performance goals, including account acquisition, lending, referrals, and digital adoption.
Use a consultative sales approach focused on advice and long-term relationship value.
Contribute to banking center performance through individual production and team collaboration.
Execute transactions and servicing activities accurately and in compliance with policies and regulatory requirements.
Follow procedures that protect clients and the bank, including fraud prevention and risk-awareness practices.
Maintain attention to detail in client interactions and operational activities.
Collaborate with team members, share best practices, and support overall performance.
Participate in community activities and outreach to build relationships and generate business.
Continuously develop skills and knowledge to improve performance and client outcomes.
Complete required onboarding, training, learning paths, and licensing milestones.
For Relationship Banker II, independently manage client relationships, conduct proactive outreach, execute the full sales process, and meet or exceed performance goals.