Relationship Banker

Bank of America•Fayetteville, NC

19d•Onsite

About The Position

At Bank of America, Relationship Bankers help make financial lives better through client connections, responsible growth and a culture of caring. The position is open across the market; the specific Financial Center location is determined by business needs. Teammates train at one financial center and may then move to another location within a reasonable commuting distance of home, as permitted by applicable law. The role engages clients in the lobby, educates them about and assists with self-service banking resources such as mobile banking, online banking and ATMs, and accurately processes cash transactions when needed. Relationship Bankers have in-depth conversations to understand clients’ financial and life priorities and connect them with solutions that meet their goals. They also partner with specialists in small business, lending and investments, manage financial center traffic, appointments and outbound calls, and support operational excellence and the bank’s risk culture. This is a first-shift position working 40 hours per week.

Requirements

High School Diploma, GED, secondary school education or equivalent.
Be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the client’s best interest.
Collaborate effectively, getting things done while building and nurturing strong relationships.
Demonstrate passion, commitment and drive to improve clients’ financial lives.
Confidently identify solutions for new and existing clients based on their needs.
Communicate effectively and confidently and feel comfortable engaging with all clients.
Be able to learn and adapt to new information and technology platforms.
Confidently educate clients on simple banking transactions using self-service technologies such as ATMs, online banking and mobile banking.
Apply strong critical-thinking and problem-solving skills to meet clients’ needs.
Follow established processes and guidelines, adhere to applicable laws and regulations, and act in the best interests of clients and the bank.
Manage time and capacity efficiently and focus on results while acting in the client’s best interest.
Be able to work weekends and/or extended hours, and potentially be scheduled at any financial center location within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or business-relevant Associate’s degree, such as business management, business administration or finance.

Responsibilities

Engage clients in the lobby and educate and assist them with transactions using self-service resources, including mobile banking, online banking and ATMs.
Accurately and efficiently process cash transactions for clients as needed.
Have in-depth conversations to understand clients’ financial and life priorities and connect them with solutions that meet their financial goals.
Execute the bank’s risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
Build business knowledge and a professional network by partnering with experts in small business, lending and investments.
Manage financial center traffic, appointments and outbound calls effectively.
Drive the client experience and manage cash responsibilities.