Relationship Banker

Valley National Bank•Moonachie, NJ

13d

About The Position

The Relationship Banker grows existing customer relationships and acquires new ones through sales execution, lead management, and proactive cross-selling. The role delivers professional, solution-oriented customer service; understands and explains bank products and services; assesses customers’ financial needs; and recommends appropriate solutions. Responsibilities also include opening deposit and retirement accounts, discussing loan products, promoting online and mobile banking, processing transactions, managing cash, and serving as Vault Teller. The banker supports branch sales referrals and staff coaching, participates in community and CRA activities, reports significant or unusual activity, and follows applicable compliance requirements, policies, and procedures.

Requirements

High school diploma or GED equivalent.
At least one year of experience in customer service, retail sales and service with cash handling, or a similar role.
Excellent verbal and written communication skills, including the ability to write correspondence and accurately demonstrate products and services to customers.
Strong interpersonal and customer service skills, including attentiveness, information retention, tact, and diplomacy with customers and employees.
Strong analytical, problem-solving, and decision-making skills to uncover and resolve complex customer issues.
Ability to make sound on-the-spot decisions regarding customer transactions while balancing customer satisfaction with the bank’s exposure to loss or fraud.
Ability to interpret instructions provided in written, oral, diagram, or schedule form.
Deep understanding of retail banking and strong customer service skills, with the ability to engage customers in conversation about products and services.
Detail orientation, strong organizational skills, and a high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.

Nice To Haves

One year of business services experience in branch banking and knowledge of branch operations, or successful completion of a Valley Retail training program.
Associate or bachelor’s degree with a concentration in accounting, business, finance, economics, or a related field.
FIS/IBS (Integrated Banking Solutions) experience.

Responsibilities

Grow existing customer relationships and acquire new customers through consistent sales execution, lead management, and proactive cross-selling.
Deliver friendly, professional, solution-oriented customer service aligned with the bank’s mission and service quality standards.
Maintain knowledge of bank products and services, educate customers, and cross-sell to address their financial needs.
Build customer trust, identify needs, and recommend appropriate financial solutions.
Conduct financial needs assessments, maximize sales opportunities, and provide full-service customer support.
Open checking, savings, CD, and IRA accounts, and discuss and sell loan products to existing and prospective customers.
Demonstrate and promote online and mobile banking capabilities.
Participate in and oversee the sales referral process to help ensure customer financial needs are met.
Assist management with coaching and mentoring branch staff.
Process customer transactions efficiently while leveraging technology to enhance service.
Maintain and balance a cash drawer and use teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
Serve as Vault Teller by managing currency and coin orders, shipments, and distribution to tellers within established limits, and maintaining adequate branch cash levels.
Participate in community events and support CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to management.
Maintain knowledge of and comply with regulatory requirements, the bank’s code of conduct, and all policies and procedures.