Relationship Banker

Old National Bank•Columbus, IN

About The Position

The Relationship Banker builds and strengthens client relationships by providing personalized financial advice and solutions. The role involves understanding client needs, offering guidance, and connecting clients with Old National Bank products and services to support their financial goals. Bankers create positive client experiences through proactive outreach, meaningful conversations, and effective problem resolution, while contributing to banking center growth and team goals. They also build relationships in the community and help enhance the bank’s reputation. Positions may be based in one banking center or support multiple locations within a market. The position has two levels. Relationship Bankers develop foundational skills in client engagement, consultative sales, products, systems, and banking operations, and complete onboarding, training, and licensing requirements. Relationship Banker II is a fully proficient role that independently manages and deepens client relationships, consistently meets or exceeds performance goals, executes the sales process, and maintains operational accuracy. Progression to Relationship Banker II is expected within approximately 12 months, based on training completion, demonstrated capability, and sustained performance. The salary range is $17.00 to $29.75 per hour. Actual offers may vary based on responsibilities, skills, experience, education, and geographic location.

Requirements

High school diploma or equivalent.
Experience in banking, retail, sales, or a client-facing environment.
Demonstrated ability to build relationships and deliver strong client service.
Strong communication and interpersonal skills.
Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
NMLS registration or eligibility to register with the National Mortgage Licensing System and Registry.
Relationship Banker: At least 1 year of retail, sales, service, or client-facing experience; banking experience is a plus but is not required.
Relationship Banker II: At least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.

Nice To Haves

Associate or bachelor’s degree.
Bilingual proficiency in Spanish.
Banking experience for the Relationship Banker level.

Responsibilities

Build and grow client relationships by understanding needs and providing personalized financial solutions.
Engage clients proactively through outreach, follow-up, and ongoing relationship management.
Identify opportunities to introduce products and services that meet client goals.
Partner with internal specialists to connect clients to broader banking capabilities.
Deliver a consistent, high-quality client experience across interactions.
Achieve performance goals, including account acquisition, lending, referrals, and digital adoption.
Use a consultative sales approach focused on advice and long-term relationship value.
Contribute to banking center performance through individual production and team collaboration.
Execute transactions and servicing activities accurately and in compliance with policies and regulatory requirements.
Follow procedures for client and bank protection, including fraud prevention and risk awareness.
Maintain attention to detail in client interactions and operational activities.
Collaborate with team members, share best practices, and support team performance.
Participate in community activities and outreach to build relationships and generate business.
Continuously develop skills and knowledge to improve performance and client outcomes.
Complete onboarding, learning requirements, and required training and licensing milestones.
For Relationship Banker II, independently build and deepen client relationships, manage the full sales process, and meet or exceed performance expectations.