Relationship Banker

Valley National Bank•Bogota, NJ

About The Position

The Relationship Banker grows existing customer relationships and acquires new customers through consistent sales execution, lead management, and proactive cross-selling. The role delivers friendly, professional, solution-oriented service while educating customers about bank products and services and recommending financial solutions based on their needs. The position conducts financial needs assessments, opens checking, savings, CD, and IRA accounts, discusses and sells loan products, and promotes online and mobile banking. It also supports branch operations by processing customer transactions, maintaining and balancing a cash drawer, and serving as Vault Teller to manage branch currency and coin levels. The Relationship Banker participates in community events and CRA initiatives, reports significant matters and unusual customer activity to management, and follows compliance requirements and bank policies. The role may also participate in the sales referral process and assist management with coaching and mentoring branch staff.

Requirements

High school diploma or GED equivalent.
At least one year of experience in customer service, retail sales and service with cash handling, or a similar role.
Excellent verbal and written communication skills, including the ability to write correspondence and accurately demonstrate products and services to customers.
Strong interpersonal and customer service skills, including attentiveness, information retention, tact, and diplomacy with customers and employees.
Strong analytical, problem-solving, and decision-making skills for uncovering and resolving complex customer issues.
Ability to make sound on-the-spot decisions about customer transactions while balancing customer satisfaction against the bank’s exposure to loss or fraud.
Ability to interpret written, oral, diagrammatic, or scheduled instructions.
Deep understanding of retail banking and strong customer service skills, including the ability to engage customers in conversations about products and services.
Detail orientation, strong organizational skills, and a high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.

Nice To Haves

One year of business services experience in branch banking and knowledge of branch operations, or successful completion of a Valley Retail training program.
Associate’s or bachelor’s degree with a concentration in accounting, business, finance, economics, or a related field.
FIS/IBS (Integrated Banking Solutions) experience.

Responsibilities

Grow existing customer relationships and acquire new customers through sales execution, lead management, and proactive cross-selling.
Deliver exceptional, friendly, professional, and solution-oriented customer service in alignment with the bank’s mission.
Maintain knowledge of bank products and services, educate customers, and cross-sell solutions to meet their financial needs.
Establish customer trust, assess needs, and recommend appropriate financial solutions.
Conduct financial needs assessments, maximize sales opportunities, and provide full-service customer support.
Open checking, savings, CD, and IRA accounts and discuss and sell loan products to existing and prospective customers.
Demonstrate and promote online and mobile banking capabilities.
Meet customer expectations and service quality standards.
Participate in or oversee the sales referral process and assist management in coaching and mentoring branch staff.
Process customer transactions efficiently while using technology to enhance service.
Maintain and balance a cash drawer and use teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
Serve as Vault Teller by managing currency and coin orders, shipments, and distribution to tellers within established limits to maintain adequate branch cash levels.
Participate in community events and support CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to management.
Maintain knowledge of compliance and regulatory requirements and adhere to the bank’s code of conduct, policies, and procedures.