Relationship Banker

East West Bank•South Pasadena, CA

19d

About The Position

East West Bank seeks a Relationship Banker to deliver a high-quality, high-touch, and high-tech relationship banking experience. The role manages, retains, and acquires customer relationships by identifying customers’ long-term financial needs and offering tailored products and services, using the bank’s technology to meet evolving needs. The bank provides ongoing training to build business knowledge, digital skills, and customer relationships. The Relationship Banker supports branch and team sales goals, develops loan opportunities, maintains knowledge of bank products, assists customers with everyday financial transactions, and connects customers with suitable products and digital banking tools. Applicants must be legally authorized to work in the United States; visa sponsorship is not offered. The stated base pay range is USD $22.00–$23.50 per hour, with exact offers based on job-related knowledge, skills, experience, and location.

Requirements

High school diploma or GED required.
At least 2 years of customer service, teller, or sales experience.
Strong working knowledge of branch operations.
Consultative relationship sales experience in a related industry, with demonstrated ability to establish new clients, deepen customer relationships, and deliver results.
Professional approach and thoroughness, with strong follow-up skills.
Ability to adapt quickly to new processes and technologies.
Familiarity and fluency with branch technology and mobile and online banking platforms.
Strong problem-solving, decision-making, and customer-service skills.
Legal authorization to work in the United States; visa sponsorship is not offered.

Nice To Haves

Bachelor’s degree preferred.
MLO experience in the banking and/or financial services industry highly preferred.

Responsibilities

Achieve quarterly and annual team and branch sales goals for commercial and consumer products, including C&I, CRE, SBA, mortgage, treasury management, deposits, wealth management investment products, international deposits and wires, and other products.
Source and develop loans, including HELOC, residential loans, and commercial loans.
For MLO positions, comply with annual renewals and applicable regulations, and understand interest rates, financing, and calculations to serve prospective mortgage customers.
Maintain thorough knowledge of the bank’s deposit, loan, and ancillary products and the qualifications required for them.
Assist customers with financial needs, including cash withdrawals, deposits, transfers, loan and credit card payments, wire transfers, and foreign currency exchange.
Partner with team members and other lines of business to offer customers appropriate products based on their needs.
Communicate effectively and confidently with clients and apply critical thinking and problem-solving to meet their needs.
Learn products, services, and technologies quickly and educate customers about online, mobile app, and self-service banking transactions.
Use digital resources and technologies to optimize clients’ digital banking experience and connect customers to technology.
Perform other duties as assigned.