Relationship Banker

F.N.B. Corporation•Martinsburg, PA

26d

About The Position

The Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. The role executes branch leads at the Manager’s direction, consistently handles customer transaction requests, and identifies opportunities to convert transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values and may be required to work at various locations within the market. The position promotes sales by greeting customers, identifying service and product needs, leveraging leads, and making outbound calls. It involves recommending and cross-selling Bank products and services, meeting individual weekly sales and referral goals, and incorporating FNB digital products and services into customer interactions. The Relationship Banker uses approved branch technology to maintain accurate referral, customer, and applicant data and completes the lifecycle of new and existing relationships according to consumer banking standards. The role also performs routine teller and other operational duties in accordance with established procedures. All employees are accountable for understanding, reporting, responding to, managing, and monitoring risks as required by F.N.B. Corporation’s risk management program. Compliance with regulatory requirements and company procedures is a required part of the position. Overnight travel may be required for training, particularly during onboarding. FNB does not provide employment-based visa sponsorship; applicants must be legally authorized to work in the United States.

Requirements

High school diploma or GED.
Zero years of job-related experience required; experience in a related position is listed among the skills.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level Microsoft Word skills.
Intermediate-level Microsoft Excel skills.
Basic-level Microsoft PowerPoint skills.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry identifier is preferred but will be required.

Nice To Haves

Nationwide Mortgage Licensing System and Registry identifier (preferred, but required).

Responsibilities

Promote the sales process by greeting customers, identifying service and product needs, leveraging sales leads, and making outbound calls.
Recommend and cross-sell Bank products and services.
Identify and achieve individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use approved branch technology to enter and maintain accurate data for referrals, customers, and applicants.
Complete the lifecycle of new and existing customer relationships according to consumer banking standards.
Perform routine operational duties, including traditional teller transactions, in accordance with established policies and procedures.
Adhere to FNB policies, procedures, strategies, and Core Values.
Understand, report, respond to, manage, and monitor business risks under the F.N.B. Corporation risk management program.
Perform other related duties and projects as assigned.