Relationship Banker

First National Bank Of Pennsylvania•York, MT

22d

About The Position

The Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. The role executes branch leads at the direction of the Manager, handles customer transaction requests consistently, and identifies opportunities to turn transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values and may work at various locations within the market. The role promotes sales by greeting customers, identifying service and product needs, using sales leads, and making outbound calls. It includes recommending and cross-selling bank products and services, meeting individual weekly sales and referral goals, incorporating FNB digital products and services into customer interactions, and maintaining accurate referral, customer, and applicant data using approved branch technology. The Relationship Banker manages the completion and lifecycle of new and existing relationships according to consumer bank standards and performs routine teller and other operational duties in accordance with established policies and procedures. All employees are responsible for understanding, reporting, responding to, managing, and monitoring risks encountered in their work, as required by F.N.B. Corporation’s risk management program. Compliance with regulatory laws, guidelines, and company procedures is required. The position may require overnight travel for training, particularly during onboarding. Employment-based visa sponsorship is not provided; candidates must be legally authorized to work in the United States.

Requirements

High school diploma or GED.
0 years of job-related experience required.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
MS Word at a basic level.
MS Excel at an intermediate level.
MS PowerPoint at a basic level.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry identifier is required; it is preferred initially.

Nice To Haves

Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Nationwide Mortgage Licensing System and Registry identifier preferred.

Responsibilities

Promote the sales process by greeting customers, identifying customer service and product needs, leveraging sales leads, and making outbound calls.
Recommend and cross-sell bank products and services as appropriate.
Identify and achieve individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use approved branch technology to enter and maintain accurate data for referrals, customers, and applicants.
Complete and manage the lifecycle of new and existing customer relationships according to consumer bank standards.
Perform routine operational duties, including traditional teller transactions, in accordance with established policies and procedures.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor workplace risks as required by F.N.B. Corporation’s risk management program.
Comply with applicable regulatory laws, guidelines, and company procedures.