Relationship Banker

F.N.B. Corporation•Clarks Summit, PA

6d•Onsite

About The Position

The Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. The role executes branch leads at the direction of the Manager, consistently handles customer transaction requests, and identifies opportunities to convert transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values and may be required to work at various locations within the market. The position promotes sales by greeting customers, identifying service and product needs, leveraging sales leads, and making outbound calls. It involves recommending and cross-selling bank products and services, meeting individual weekly sales and referral goals, incorporating FNB digital products and services into customer interactions, maintaining accurate referral, customer, and applicant data using approved branch technology, and completing the lifecycle of new and existing relationships according to consumer banking standards. The Relationship Banker also performs routine operational duties, including teller transactions, and other related duties and projects as assigned. All employees are responsible for understanding, reporting, responding to, managing, and monitoring daily business risks under F.N.B. Corporation’s risk management program. Compliance with regulatory laws and company procedures is required. Overnight travel may be required for training, particularly during onboarding. Employment-based visa sponsorship is not provided; candidates must be legally authorized to work in the United States.

Requirements

High school diploma or GED.
0 years of job-related experience required.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level Microsoft Word skills.
Intermediate-level Microsoft Excel skills.
Basic-level Microsoft PowerPoint skills.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry Identifier is preferred but will be required.
Legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier (preferred, but required).

Responsibilities

Promote sales by greeting customers, identifying customer service and product needs, leveraging sales leads, and making outbound calls.
Recommend and cross-sell bank products and services.
Identify and achieve individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to input and maintain effective data quality for referrals, customers, and applicants.
Complete the lifecycle of new and existing relationships according to consumer banking standards.
Perform routine operational duties, including traditional teller transactions and other tasks according to established policies and procedures.
Execute branch leads at the direction of the Manager and handle customer transaction requests consistently.
Adhere to FNB policies, procedures, strategies, and Core Values.
Understand, report, respond to, manage, and monitor business risks as required by F.N.B. Corporation’s risk management program.
Perform other related duties and projects as assigned.