Relationship Banker

Valley National Bank•Alexander City, AL

About The Position

The Relationship Banker grows existing customer relationships and acquires new ones through sales execution, lead management, and proactive cross-selling. The role provides friendly, professional, solution-oriented service; educates customers about bank products and services; assesses financial needs; and recommends appropriate solutions. Responsibilities also include opening deposit and retirement accounts, discussing and selling loan products, promoting online and mobile banking, and meeting service quality standards. The Relationship Banker processes customer transactions and maintains a cash drawer, using teller scanning equipment, cash recyclers, cash dispensers, and coin machines. As Vault Teller, the role maintains adequate branch cash levels by managing currency and coin orders, shipments, and distribution within established limits. The position also supports referral processes, may assist with coaching and mentoring branch staff, participates in community and CRA activities, and reports significant matters or unusual customer activity to management while following compliance requirements and bank policies.

Requirements

High school diploma or GED equivalent.
At least one year of experience in customer service, retail sales and service with cash handling, or a similar role.
Excellent verbal and written communication skills, including the ability to write correspondence and accurately demonstrate products and services to customers.
Strong interpersonal and customer service skills, attentiveness, information retention, tact, and diplomacy when dealing with customers and employees.
Strong analytical, problem-solving, and decision-making skills to uncover and resolve complex customer issues.
Ability to make sound on-the-spot decisions about customer transactions, balancing customer satisfaction with the bank's exposure to loss or fraud, and to rationalize decisions.
Ability to interpret written, oral, diagrammatic, or scheduled instructions.
Understanding of retail banking and strong customer service skills, including the ability to engage customers in conversations about products and services.
Detail orientation, strong organizational skills, and a high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.

Nice To Haves

One year of business services experience in branch banking and knowledge of branch operations, or successful completion of a Valley Retail training program.
Associate or bachelor's degree with a concentration in accounting, business, finance, economics, or a related field.
FIS/IBS (Integrated Banking Solutions) experience.

Responsibilities

Grow existing customer relationships and acquire new customers through consistent sales execution, lead management, and proactive cross-selling.
Deliver exceptional, friendly, professional, and solution-oriented customer service in alignment with the bank's mission.
Maintain knowledge of bank products and services, educate customers, and cross-sell to address their financial needs.
Build customer trust, assess needs, and recommend appropriate financial solutions.
Conduct financial needs assessments, maximize sales opportunities, and provide full-service customer support.
Open checking, savings, CD, and IRA accounts and discuss or sell loan products to existing and prospective customers.
Demonstrate and promote online and mobile banking capabilities.
Meet customer expectations and service quality standards.
Participate in or oversee the sales referral process to help meet customer financial needs and assist management with coaching and mentoring branch staff.
Perform customer transactions efficiently while leveraging technology to enhance service.
Maintain and balance a cash drawer and use teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
Serve as Vault Teller by managing currency and coin orders, shipments, and distribution to tellers within established limits to ensure adequate branch cash levels.
Participate in community events and support CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to management.
Maintain knowledge of compliance and regulatory requirements and adhere to the bank's code of conduct, policies, and procedures.