Relationship Banker-Tiverton

BankNewport•Tiverton, RI

11d•Onsite

About The Position

At BankNewport, retail banking centers on building customer relationships. The Relationship Banker serves as a trusted resource, learning customers’ financial needs and connecting them with appropriate banking solutions, including accounts and lending options. The role provides responsive, professional service to customers and supports the bank’s consumer and small-business banking services. The position works within established guidelines and specific procedures, referring problems to the immediate supervisor. It has no supervisory responsibility, though the banker may be asked by the Branch Manager or Assistant Manager to perform certain supervisory tasks. Candidates selected for the role must meet applicable SAFE Act requirements, including required background checks and obtaining a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS).

Requirements

1–2 years of experience as a teller, banker, or equivalent retail sales or banking experience.
At least 6 months of cash-handling experience.
Proficiency with technology and digital banking services.
Proficiency with Microsoft Office, specifically Word and Excel, and familiarity with tablets and smartphones.
Excellent customer service, communication, problem-solving, and organizational skills.
Ability to handle multiple tasks simultaneously.
Ability to work as a team player.
Ability to travel independently to the primary work location, other bank properties, and work-related activities or events.
Ability to communicate and exchange information effectively.
Ability to independently operate a computer and office machinery, including a calculator, copier, and printer, and use relevant software.
Ability to sit or stand at a workspace and use a computer or other equipment for prolonged periods.
Ability to move office items weighing up to 35 pounds and to stand, walk, bend, reach, and move around the office.
Ability to work in low-to-moderate noise and shared office areas, conference rooms, supply spaces, and mailrooms.
Ability to use standard office equipment safely and follow workplace safety procedures.
If selected, meet SAFE Act requirements, including successful completion of required background checks and obtaining a Unique Identifier from the NMLS.

Nice To Haves

Customer service experience.
Needs-based banking sales experience.

Responsibilities

Provide a high level of service and responsiveness to internal and external customers within the scope of authority and expertise.
Accurately and professionally process transactions and open new accounts in a timely manner.
Conduct proactive financial conversations to identify customer needs and match them with BankNewport solutions using discovery techniques.
Meet individual and branch sales goals by maximizing customer interactions and prospecting through customer-profile reviews, outbound calls, and community activities; understand and participate in the Retail Incentive Plan.
Market consumer and small-business banking services to existing customers and prospects.
Open consumer and small-business accounts, originate and close loans, maintain existing accounts, answer customer questions, and resolve account-related problems.
Use the customer relationship management system and onboarding process to support customer experiences.
Take ownership of customer problems and requests, use available resources, and follow up to ensure resolution and satisfaction.
Maintain expert knowledge of digital banking and advise customers on delivery channels and services, including ATM/PTM functionality, mobile banking, bill pay, and Zelle.
Follow bank policies and procedures, audit requirements, regulatory guidance, and security guidelines.
As requested, perform branch supervisory tasks such as opening and closing the branch, handling vault cash, conducting quarterly audits, providing supervisor overrides, and processing service-charge reversals.
Process and settle ATM work or vault cash as needed.
Provide flexible coverage during branch operating hours and at other branches as needed.
Attend and successfully complete training related to the position.
Perform other related or unrelated duties as needed.