Relationship Banker

Ephrata National Bank • Ephrata, PA

12d • $16 - $21 • Onsite

About The Position

The Relationship Banker delivers a relationship-focused customer experience by accurately processing financial transactions, maintaining and servicing consumer deposit accounts, identifying customer needs, and recommending or referring appropriate ENB products, services, and business partners. The role supports efficient Community Banking Office operations by following established operational controls, security procedures, Bank policies, and applicable laws and regulations. Branch opening and closing support is provided as assigned.

This position operates in a professional work environment and routinely uses standard office equipment. Days and hours vary based on branch needs, and schedule flexibility is required to meet business needs. Minimal travel may be required. The position has no supervisory responsibilities.

Requirements

• High school diploma or equivalent required.
• At least six months of retail banking, financial services, cash-handling, or comparable customer-service experience required.
• Demonstrated integrity, discretion, and commitment to safeguarding confidential customer and Bank information.
• Strong customer service, relationship-building, and needs-discovery skills, with the ability to recommend solutions and make appropriate referrals.
• Effective listening, verbal, and written communication skills.
• Strong attention to detail, organization, and time management, with the ability to manage multiple priorities in a fast-paced branch environment.
• Ability to apply sound judgment, follow established procedures, and work effectively independently and as part of a team.
• Ability to learn and effectively use banking systems, digital tools, and standard office equipment.
• Ability to successfully complete required Relationship Banker training, certifications, and continuing education.
• Professional conduct and appearance consistent with ENB standards.
• Flexibility of schedule to meet business needs.

Responsibilities

• Demonstrate ENB’s Customer Experience principles and maintain a professional approach in interactions with internal and external customers.
• Develop and deepen customer relationships through needs-based conversations, proactive outreach, and timely follow-up.
• Process routine and complex branch transactions accurately and efficiently, including deposits, withdrawals, check cashing, loan payments, and official checks.
• Maintain and service consumer deposit accounts and explain account features, digital banking solutions, disclosures, fees, and requirements.
• Use ENB systems proficiently and accurately document customer information, account activity, and interactions.
• Open and close the Community Banking Office as assigned, following security, cash-control, and operational procedures.
• Issue replacement debit cards and assist customers with debit card and digital banking needs.
• Maintain accuracy and accountability in transaction processing, teller cash, vault activity, negotiable instruments, and daily balancing.
• Assess transaction and account risk, recognize potential fraud or suspicious activity, and escalate concerns according to procedures.
• Identify customer needs and make appropriate referrals to ENB products, services, and lines of business.
• Maintain current knowledge of ENB products, services, procedures, campaigns, and relevant financial services offerings.
• Research and resolve customer questions and service issues within established authority, engaging branch leadership or business partners as needed.
• Use sound judgment, problem-solving, and decision-making while protecting customer information and Bank assets.
• Comply with Bank policies, procedures, operational controls, security requirements, and applicable federal and state banking laws and regulations.
• Support ENB’s mission, strategic goals, marketing programs, campaigns, and Community Banking Office initiatives.
• Collaborate with branch colleagues and business partners to provide a consistent customer experience and achieve team objectives.
• Meet or exceed established service, referral, operational, and performance expectations.
• Adapt to changes in policies, procedures, technology, organizational structure, and business needs; complete required training in a timely manner.
• Perform other duties as assigned.

Benefits

• Medical plans with prescription drug coverage
• Health savings account and/or flexible spending account
• Dependent care flexible spending account
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) program with employer match
• Employee Stock Purchase Plan
• Paid time off programs, including holiday pay, jury duty, and bereavement
• Disability insurance coverage
• Maternity and parental leave
• Educational assistance
• Wellness program with financial incentives
• Incentive-eligible compensation based on company, business, and/or individual performance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED