RELATIONSHIP BANKER

Highland Bank•Saint Michael, MN

5d•$20 - $25

About The Position

The Relationship Banker handles teller responsibilities while building, maintaining, and enhancing customer relationships through outstanding service. The role efficiently and accurately manages account-related tasks, including opening, closing, and maintaining accounts and processing transactions. A thorough understanding of bank policies, procedures, and regulations for consumer and business clients is essential. The position also supports customer retention, growth of banking relationships, and new customer acquisition through calls, account assistance, product guidance, and identifying cross-selling opportunities. The Relationship Banker upholds confidentiality and compliance requirements, supports branch operations, and develops positive relationships with Highland Bank customers and employees.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to perform each essential duty satisfactorily; reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Nice To Haves

Two to four years of experience in the financial services industry, preferably in cash handling, Help Desk, or Phone Bank.

Responsibilities

Keep current on consumer and commercial depository products and services and explain them clearly to customers.
Process in-branch financial transactions, including check cashing, deposits, loan payments, negotiable instrument sales, savings bond redemptions, change orders, and foreign currency transactions.
Balance cash recyclers, the vault, and the coin machine.
Protect customer confidentiality in accordance with established procedures and guidelines.
Handle inbound and outbound calls to support customer retention, expand customer banking relationships, and attract new customers.
Respond to customer inquiries about accounts, products, and services.
Identify and close consumer and commercial cross-selling opportunities, solicit sales of additional products or services, and record them correctly in the bank system.
Refer customers to bank staff for the purchase or setup of specific products and services as needed.
Open, maintain, and close checking and savings accounts, certificates of deposit, and safe deposit boxes in compliance with bank requirements and policies.
Provide secured access to safe deposit boxes, when applicable.
Open and close the branch when needed, following procedures and policies.
Demonstrate products or services and guide customers in their optimal use.
Enter and maintain consumer and commercial customer information in the bank's computer system.
May process check orders, stop payments, wire transfers, and point-of-sale and ATM disputes.
Maintain certification to notarize documents.
Help ensure departmental compliance with BSA/AML/OFAC rules and report suspicious client and account activity.
Develop and maintain positive relationships with Highland Bank customers and employees.
Assist other Highland Bank staff and perform other duties as apparent or delegated by a supervisor to provide excellent service to customers and internal departments.
Volunteer at local community events and bank-sponsored In-Service Days.
May occasionally assist at other branch locations.
Attend and complete bank-required courses to meet compliance standards and improve job proficiency through understanding of products, policies, and procedures.