Relationship Banker

LCNB National Bank • Loveland, OH

13d • $17 - $19 • Onsite

About The Position

LCNB National Bank is seeking a part-time Relationship Banker to join its Loveland Retail Banking department. The role supports a positive and efficient customer experience by processing transactions accurately, assisting with account inquiries, resolving concerns, and answering questions. The Relationship Banker builds customer relationships by identifying financial needs, recommending appropriate products and services, and connecting customers with additional banking resources when appropriate. The position contributes to branch success through attentive service, accuracy, and an understanding of customer goals.

The position is part-time, hourly, and non-exempt. It is based at the Loveland Office at 500 Loveland-Madeira Road, Loveland, Ohio 45140. Bank operating hours are Monday through Friday, 8:15 a.m.–5:15 p.m., and Saturday, 8:15 a.m.–12:15 p.m. The associate must meet applicable state and federal legal and regulatory requirements and comply with bank policies and procedures. The essential functions must be performed with or without reasonable accommodation.

Requirements

• High school diploma or GED equivalent.
• Strong interpersonal and relationship-building skills.
• Professionalism and commitment to representing the bank positively.
• Strong verbal and written communication skills.
• Basic computer proficiency and ability to learn banking systems.
• Cash handling and transaction-processing skills.
• Accuracy and attention to detail.
• Ability to identify customer needs and recommend appropriate solutions.
• Strong problem-solving, critical-thinking, and decision-making abilities.
• Team-oriented mindset and ability to collaborate effectively.
• Ability to recognize discrepancies, verify information, and ensure work products are accurate and complete.
• Ability to remain stationary 50% of the time.
• Ability to occasionally move or traverse to access files and equipment.
• Ability to operate a computer and other office equipment constantly.
• Ability to occasionally move coin bags weighing up to 50 pounds.
• Ability to occasionally travel within a 30-mile radius.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

• Customer service experience.
• Cash handling experience.
• Previous banking, retail, or sales experience.

Responsibilities

• Deliver a positive customer experience by building relationships, listening to customer needs, and providing friendly, accurate, efficient, and personalized service.
• Process deposits, withdrawals, payments, and other account-related transactions accurately, and maintain and balance a cash drawer according to established procedures.
• Identify customer financial needs and connect customers with appropriate products, services, and other bank resources.
• Resolve customer questions, concerns, account discrepancies, and service issues professionally and promptly.
• Protect customer information and comply with internal controls, banking regulations, policies, and procedures.
• Answer customer calls and accurately document, process, and maintain information in applicable systems and databases.
• Collaborate with retail associates and other departments to support branch operations and a seamless customer experience.
• Apply job-related knowledge necessary to perform assigned duties and responsibilities.
• Perform additional duties and responsibilities as assigned.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED