Relationship Banker

F.N.B. Corporation•York, PA

16d

About The Position

The Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. The role executes branch leads at the direction of the Manager, handles customer transaction requests consistently, and identifies opportunities to convert transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values and may be required to work at various locations within the market. The position promotes sales by greeting customers, identifying service and product needs, leveraging leads, and making outbound calls. It recommends and cross-sells bank products and services, works toward individual weekly sales and referral goals, and incorporates FNB digital products and services into customer interactions. The Relationship Banker uses approved branch technology to maintain data quality and manages the completion and lifecycle of new and existing customer relationships according to consumer bank standards. The role also performs routine operational duties, including teller transactions. Employees are responsible for serving as risk managers by understanding, reporting, responding to, managing, and monitoring risks encountered in their work, as required by F.N.B. Corporation’s risk management program. Compliance with applicable regulatory requirements and company procedures is required. The position may require overnight travel for training, particularly during onboarding. FNB does not provide employment-based visa sponsorship; applicants must be legally authorized to work in the United States.

Requirements

High school diploma or GED.
No minimum years of job-related experience required.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level Microsoft Word skills.
Intermediate-level Microsoft Excel skills.
Basic-level Microsoft PowerPoint skills.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry Identifier is required, though it is described as preferred.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier is preferred; it will be required.

Responsibilities

Promote the sales process by greeting customers, identifying customer service and product needs, leveraging sales leads, and making outbound calls.
Recommend and cross-sell bank products and services.
Identify and achieve individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to input and maintain effective data quality for referrals, customers, and applicants.
Complete and manage the lifecycle of new and existing relationships according to consumer bank standards.
Perform routine operational duties, including traditional teller transactions and other tasks in accordance with established policies and procedures.
Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring daily risks as required by the corporate risk management program.
Comply with regulatory laws, guidelines, and company procedures.
Perform other related duties and projects as assigned.