Relationship Banker

F.N.B. Corporation•Clymer, PA

About The Position

The Relationship Banker works in the Retail business unit and develops proficiency in basic consumer banking transactions, account servicing, and lending. The role executes branch leads at the direction of the Manager, handles customer transaction requests, and identifies opportunities to convert transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values, and may be required to work at various locations within the market. The position promotes sales by greeting customers, identifying service and product needs, using sales leads, making outbound calls, and recommending Bank products and services. It incorporates FNB digital products and services into customer interactions, maintains accurate referral, customer, and applicant data using approved branch technology, and completes new and existing customer relationships according to consumer bank standards. The banker also performs routine teller and operational duties in accordance with established policies and procedures. All employees are accountable for managing risk in their businesses and complying with regulatory requirements and company procedures. The position may require overnight travel for training, particularly during onboarding. FNB does not provide employment-based visa sponsorship; candidates must be legally authorized to work in the United States.

Requirements

High school diploma or GED.
Zero years of job-related experience required.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level Microsoft Word skills.
Intermediate-level Microsoft Excel skills.
Basic-level Microsoft PowerPoint skills.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Must obtain a Nationwide Mortgage Licensing System and Registry Identifier; it is preferred but will be required.
Must be legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier (preferred, but required).

Responsibilities

Promote the sales process by greeting customers, identifying service and product needs, leveraging sales leads, and making outbound calls.
Recommend and cross-sell Bank products and services appropriately.
Identify and achieve individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to input and maintain accurate data for referrals, customers, and applicants.
Complete the lifecycle of new and existing customer relationships according to consumer bank standards.
Perform routine operational duties, including traditional teller transactions, in accordance with established policies and procedures.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor daily business risks as required by F.N.B. Corporation’s risk management program.
Comply with regulatory laws, guidelines, and company procedures.