Relationship Banker

F.N.B. Corporation•Pittsburgh, PA

14d

About The Position

The Relationship Banker is responsible for developing proficiency in basic consumer banking transactions, account servicing, and lending. The role executes branch leads at the direction of the Manager, handles customer transaction requests consistently, and identifies opportunities to convert transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values and may be required to work at various locations within the market. The position promotes sales through customer engagement, needs identification, recommendations, cross-selling, and outbound calling. It also supports the lifecycle of customer relationships, maintains accurate data using approved branch technology, and performs routine teller and operational duties. Employees are expected to manage risks and comply with applicable regulatory requirements and company procedures.

Requirements

High school diploma or GED.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level MS Word skills.
Intermediate-level MS Excel skills.
Basic-level MS PowerPoint skills.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry Identifier is preferred but will be required.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier.

Responsibilities

Greet customers, identify customer service and product needs, leverage sales leads, and make outbound calls.
Recommend and sell or cross-sell appropriate Bank products and services.
Meet individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to input and maintain effective data quality for referrals, customers, and applicants.
Complete and manage the lifecycle of new and existing relationships according to consumer bank standards.
Perform routine operational duties, including traditional teller transactions, according to established policies and procedures.
Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring encountered risks as required by F.N.B. Corporation’s risk management program.
Comply with regulatory laws, guidelines, and company procedures.
Perform other related duties and projects as assigned.