Relationship Banker

LCNB National Bank • Lebanon, OH

15d • $17 - $19 • Onsite

About The Position

The Relationship Banker provides superior, quality service to customers by accurately and efficiently processing transactions such as deposits, withdrawals, and payments. The role resolves complaints and account discrepancies, answers customer questions, promotes and advises on bank products and services, and identifies appropriate referral opportunities. It also supports daily branch operations while maintaining customer confidentiality and complying with internal controls and established policies and procedures.

The position is in Branch Operations at the Main Office in Lebanon, Ohio, and reports to the Branch Officer. It is hourly and non-exempt. Bank operation hours are Monday through Friday, 8:15 a.m. to 5:15 p.m.

Requirements

• High school diploma or GED equivalent.
• Professionalism.
• Strong basic computer skills.
• Strong written and verbal communication skills.
• Cash-handling skills.
• Accuracy and attention to detail.
• Customer-focused approach.
• Ability to work as a team player.
• Ability to think, reason, and communicate clearly.
• Ability to observe and identify details at close range.
• Ability to remain stationary 50% of the time.
• Ability to occasionally move or traverse to access files and equipment.
• Ability to occasionally move coin bags weighing up to 50 pounds.
• Incumbent must be able to perform the essential functions of the position with or without reasonable accommodations.

Nice To Haves

• Customer service experience.
• Cash-handling experience.

Responsibilities

• Maintain and balance the cash drawer.
• Ensure compliance with internal controls and established policies and procedures.
• Promote and advise customers on the bank’s products and services.
• Keep customers’ personal information confidential.
• Identify referral opportunities and make relevant referrals.
• Communicate with other team members and other areas of the bank.
• Assist with the daily operations of the branch.
• Accurately and efficiently process deposits, withdrawals, and payments.
• Resolve customer complaints and account discrepancies, and answer questions.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED