Relationship Banker - Maine Market

Bank of America • South Portland, ME

5d • Onsite

About The Position

At Bank of America, the Relationship Banker helps clients in the financial center lobby, educating and assisting them with transactions through self-service resources such as mobile banking, online banking, and ATMs. The role processes cash transactions accurately and efficiently as needed and builds relationships through in-depth conversations about clients’ financial and life priorities. The banker connects clients with solutions that meet their financial goals while delivering a positive client experience.

The position supports the bank’s risk culture and operational excellence by following established processes, guidelines, laws, and regulations. It involves managing financial center traffic, appointments, outbound calls, and cash responsibilities, and partnering with experts in small business, lending, and investments to grow business knowledge and networks. The role is based in the Maine market and may be scheduled at a financial center within a reasonable distance. It is a first-shift position with 40 hours per week and requires availability for weekends and/or extended hours.

Requirements

• High school diploma, GED, secondary school education, or equivalent.
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the best interest of the client.
• Ability to collaborate effectively and build and nurture strong relationships.
• Passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
• Confidence identifying solutions for new and existing clients based on their needs.
• Effective and confident communication skills and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confidence educating clients on simple banking transactions through self-service technologies such as ATMs, online banking, and mobile banking.
• Strong critical-thinking and problem-solving skills to meet clients’ needs.
• Ability to follow established processes and guidelines and applicable laws and regulations.
• Ability to manage time and capacity efficiently and focus on results while acting in the client’s best interest.
• Ability to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.

Nice To Haves

• Experience in financial services and knowledge of the financial services industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

• Engage clients in the lobby and educate and assist them with transactions through self-service resources, including mobile banking, online banking, and ATMs.
• Accurately and efficiently process cash transactions for clients as needed.
• Build relationships with clients and identify solutions that meet their financial needs and goals.
• Have in-depth conversations with clients to understand their financial and life priorities.
• Execute the bank’s risk culture and strive for operational excellence.
• Follow established processes and guidelines and applicable laws and regulations in daily activities.
• Partner with experts in small business, lending, and investments to grow business knowledge and networks.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.

Benefits

• Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness.
• Paid time off.
• Resources and support for employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED