Relationship Banker

Bank of America•Los Angeles, CA

8d•$25 - $27•Onsite

About The Position

At Bank of America, the Relationship Banker helps make financial lives better through every client connection and contributes to Responsible Growth. The bank promotes an inclusive, in-office culture centered on collaboration, engagement, career development, and teammate well-being. The role engages clients in the financial center lobby, educating and assisting them with transactions through self-service resources such as mobile banking, online banking, and ATMs. It processes cash transactions accurately and efficiently when needed, and has in-depth conversations with clients to understand their financial and life priorities and connect them with solutions that support their goals. The position works 40 hours per week on first shift and requires weekend and/or extended-hour availability, potentially at any financial center within a reasonable distance.

Requirements

High school diploma, GED, secondary school, or equivalent.
Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
Collaborates effectively to get things done and builds and nurtures strong relationships.
Demonstrates passion, commitment, and drive to deliver an experience that improves clients' financial lives.
Confidently identifies solutions for new and existing clients based on their needs.
Communicates effectively and confidently and is comfortable engaging all clients.
Able to learn and adapt to new information and technology platforms.
Confidently educates clients on simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
Applies strong critical-thinking and problem-solving skills to meet clients' needs.
Follows established processes and guidelines, acts in the best interest of clients and the bank, and adheres to applicable laws and regulations.
Efficiently manages time and capacity.
Focuses on results while acting in the best interest of the client.
Able to work weekends and/or extended hours, including possible scheduling at any financial center within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor's degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Execute the bank's risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines in daily activities, doing what is right for clients and the bank and adhering to applicable laws and regulations.
Grow business knowledge and network by partnering with experts in small business, lending, and investments.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.
Engage clients in the lobby and educate and assist them with transactions through self-service resources, including mobile banking, online banking, and ATMs.
Process cash transactions accurately and efficiently as needed.
Have in-depth conversations with clients about their financial and life priorities and connect them to solutions that meet their financial goals.