Relationship Banker

F.N.B. Corporation•Hillsborough, NC

About The Position

The Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. The role executes branch leads at the direction of the Manager, handles customer transaction requests, and identifies opportunities to convert transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values and may be required to work at various locations within the market. The position promotes sales through customer engagement, product recommendations, cross-selling, outbound calling, and incorporating FNB digital products and services into customer interactions. It also maintains data quality for referrals, customers, and applicants using FNB-approved branch technology, and completes the lifecycle of new and existing relationships according to consumer bank standards. Routine operational duties include traditional teller transactions and other tasks performed under established policies and procedures. Employees are responsible for managing risks encountered in their daily work in accordance with F.N.B. Corporation’s risk management program and for complying with applicable regulatory laws and company procedures. Overnight travel may be required for training, particularly during onboarding. The position does not provide employment-based visa sponsorship; candidates must be legally authorized to work in the U.S.

Requirements

High school diploma or GED.
No minimum years of job-related experience required.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level Microsoft Word skills.
Intermediate-level Microsoft Excel skills.
Basic-level Microsoft PowerPoint skills.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry Identifier is preferred but will be required.
Legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier is preferred, though it will be required.

Responsibilities

Promote the sales process by greeting customers, identifying service and product needs, leveraging sales leads, and making outbound calls.
Recommend and sell or cross-sell appropriate Bank products and services.
Identify and achieve individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to input and maintain effective data quality for referrals, customers, and applicants.
Complete the lifecycle of new and existing relationships according to consumer bank standards.
Perform routine operational duties, including traditional teller transactions, according to established policies and procedures.
Carry out other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor daily business risks as required by F.N.B. Corporation’s risk management program.
Comply with regulatory laws and company procedures.