RELATIONSHIP BANKER

Whitaker Bank Corp of Kentucky•Lancaster, KY

10h

About The Position

The Relationship Banker delivers an exceptional customer experience by proactively providing solutions, building relationships, and helping consumer and small business customers achieve their financial goals. The role also provides sales and service support to branch colleagues and business partners. The position participates in day-to-day department operations, responds to customer and staff inquiries, completes administrative work, and supports branch goals while complying with bank policies and applicable regulations.

Requirements

Bachelor’s degree from a four-year college or university, or two years of related experience and/or training, or an equivalent combination of education and experience.
Work-related experience interacting with people through work, military, or educational experience; business development or sales experience in the financial services industry with a supervisory background.
Education or training applicable to the financial industry, whether through in-house training, formal schooling, or financial-industry-related curriculum.
Excellent interpersonal, communication, and organizational skills.
Ability to meet or exceed performance objectives.
Skills to develop marketing and business development with customers.
Demonstrated ability to cross-sell and confidently explain bank products and services.
Ability to foster and develop strong relationships.
Ability to interact with integrity and professionalism with customers and team members.
Knowledge of customer service representative policies and procedures and relevant federal regulations, including BSA, OFAC, and the USA PATRIOT Act; ability to accurately complete CTRs and monetary instrument logs and report suspicious activities to a supervisor.
Ability to comply with applicable laws, regulations, and guidelines, including BSA and anti-money-laundering rules, Right to Financial Privacy, Fair Lending, Community Reinvestment Act, and Gramm-Leach-Bliley Act requirements relevant to the position.
Basic computer terminal and personal computer skills, including host computer systems, word processing, spreadsheets, and specialty software.
Basic typing skills sufficient to meet the position’s production needs.
Intermediate math skills, including calculating interest, commissions, proportions, and percentages; balancing accounts; performing arithmetic with whole numbers, fractions, and decimals; locating routine mathematical errors; and computing, drafting, and interpreting rates, ratios, percentages, and bar graphs.
Ability to work with minimal or no supervision.
Current driver’s license and a vehicle with appropriate insurance coverage.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Conduct sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Identify opportunities to improve customers’ financial wellbeing and manage their customer experience.
Consistently perform activities and behaviors that meet branch expectations and customer experience and individual or team production goals.
Refer customers to branch colleagues, loan officers, KTC, WIG, and other business partners when appropriate.
Build working relationships with business partners to provide customers with financial solutions.
Help resolve customer concerns and escalate issues as needed.
Educate customers about financial transaction options using bank technology, tools, and resources.
Participate in day-to-day department operations, review daily reports, and act on them.
Respond to inquiries or direct them to the appropriate department or person, ensuring follow-through with customers and staff.
Take responsibility for special projects, gather data, and prepare reports for the Relationship Banker Team Leader, audit, and other personnel.
Support department development through positive verbal and written communication.
Represent the bank professionally at work and in public.
Answer telephones, respond to questions, and direct callers to appropriate bank personnel.
Comply with bank policies, procedures, processes, and applicable banking laws and regulations, including position-specific Bank Secrecy Act responsibilities.
Complete administrative tasks accurately and on time, and support the Bank’s goals and values.
Perform work safely, report potentially unsafe conditions, and comply with applicable occupational safety and health standards.
Perform other position-specific duties and functions as assigned.