Relationship Banker

Farmers National Bank•Danville, KY

26d

About The Position

The Universal Banker is a retail branch position focused on using a consultative advising process to proactively identify and meet customers’ and prospects’ financial needs. The role emphasizes customer experience and supports customers across all aspects of banking. It focuses on acquiring new accounts and deepening existing customer relationships through activities including lobby management, processing teller transactions, and contributing as a member of the office staff. The position is scheduled for 40 hours per week: Monday 8:00 a.m.–4:30 p.m.; Tuesday through Thursday 8:00 a.m.–4:15 p.m.; Friday 8:00 a.m.–5:15 p.m.; and Saturday 8:45 a.m.–12:15 p.m., with two Saturdays per month.

Requirements

A college degree, sales and service experience providing transferable skills, or a combination of education and experience.
Several years of experience as a Teller/CSR in a financial institution or equivalent experience.
Demonstrated ability to develop comfort with new account acquisition and/or cross-selling to established customers.
Ability to demonstrate understanding of advanced math functions for analyzing credit and financial information.
Ability to professionally represent Farmers National Bank through appearance and verbal and written communication.
Ability to develop a working knowledge of Retail policies and procedures and use good judgment to make sound decisions.
Strong interpersonal and communication skills.
Ability to use office equipment, including a calculator and computer.

Nice To Haves

Experience in the financial industry and with cash handling.
Classes covering general banking, deposit documentation, compliance, and some supervisory training.

Responsibilities

Consistently meet or exceed monthly and quarterly goals set by management.
Maintain a well-developed working knowledge of the full range of Retail products and services, stay up to date, and request assistance with development needs.
Use the consultative advising process to build thorough customer profiles and identify short- and long-term financial needs, with an emphasis on deepening and retaining customer relationships.
Use approved tools to proactively contact customers and schedule appointments for periodic financial reviews.
Build close working relationships with assigned partners, including lenders and investment partners, and refer customers when appropriate.
Work with the branch team to meet or exceed customer-experience goals by demonstrating key behaviors with every customer.
Meet with the Manager to ensure daily activities align with branch objectives.
Participate actively in morning focus meetings and staff meetings.
Promote customer satisfaction through a friendly, helpful demeanor and professionalism.
Answer customer questions confidently and take ownership of customer issues.
Respond to customer inquiries and service issues in a timely manner, generally within 24 hours.
Keep business information confidential and maintain a position of trust and responsibility.
Follow the Farmers National Bank Code of Business Conduct and Ethics and related policies, maintaining ethical behavior.
Follow established policies and procedures when opening and servicing Retail products.
Facilitate opening and closing procedures as a member of the platform staff when necessary.
Work with the branch to maintain efficient branch operations.
Review account documentation to ensure signatures and identifying information are accurate and complete.
Ensure account documentation is imaged in a timely manner.
Process teller transactions and maintain a personal balancing record in accordance with policy.
Perform other work-related duties as assigned.
Perform job duties in accordance with applicable laws and regulations, including BSA requirements.