Relationship Banker

Valley Bank•West Caldwell, NJ

11d

About The Position

The Relationship Banker grows existing customer relationships and acquires new customers through sales execution, lead management, and proactive cross-selling. The role provides friendly, professional, solution-oriented service and educates customers about bank products and services to address their financial needs. It conducts financial needs assessments, opens checking, savings, CD, and IRA accounts, and discusses and sells loan products to existing and prospective customers. The banker also demonstrates online and mobile banking capabilities and works to meet customer expectations and service quality standards. The position performs customer transactions, maintains and balances a cash drawer, and uses teller scanning equipment, cash recyclers, cash dispensers, and coin machines. It serves as Vault Teller, managing currency and coin orders, shipments, and distribution to tellers within established limits. The role participates in community events and CRA initiatives, reports significant issues and unusual customer activity to management, and follows applicable compliance requirements, the bank's code of conduct, and its policies and procedures. It also participates in or oversees the sales referral process and assists management with coaching and mentoring branch staff.

Requirements

High school diploma or GED equivalent.
At least one year of experience in customer service, retail sales and service with cash handling, or a similar role.
Excellent verbal and written communication skills, including the ability to write correspondence and accurately demonstrate products and services to customers.
Excellent interpersonal and customer service skills, including attentiveness, information retention, tact, and diplomacy with customers and employees.
Strong analytical, problem-solving, and decision-making skills to uncover and resolve complex customer issues.
Ability to make sound on-the-spot decisions about customer transactions, balancing customer satisfaction with the bank's exposure to loss or fraud and reasoning through decisions.
Ability to interpret instructions provided in written, oral, diagram, or schedule form.
Deep understanding of retail banking and strong customer service skills, including the ability to engage customers in conversations about products and services.
Detail orientation, strong organizational skills, and a high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.

Nice To Haves

One year of business services experience in branch banking and knowledge of branch operations, or successful completion of a Valley Retail training program.
Associate's or bachelor's degree with a concentration in accounting, business, finance, economics, or a related field.
FIS/IBS (Integrated Banking Solutions) experience.

Responsibilities

Grow existing customer relationships and acquire new ones through consistent sales execution, lead management, and proactive cross-selling.
Deliver exceptional, friendly, professional, and solution-oriented customer service in alignment with the bank's mission.
Maintain knowledge of bank products and services, educate customers, and cross-sell to meet their financial needs.
Establish trust, assess customer needs, and recommend appropriate financial solutions.
Conduct financial needs assessments, maximize sales opportunities, and provide full-service support.
Open checking, savings, CD, and IRA accounts, and discuss and sell loan products to existing and prospective customers.
Demonstrate online and mobile banking capabilities.
Meet customer expectations and service quality standards; participate in or oversee the sales referral process to help ensure customers' financial needs are met.
Assist management with coaching and mentoring branch staff.
Perform customer transactions efficiently while using technology to enhance service; maintain and balance a cash drawer and use teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
Serve as Vault Teller by managing currency and coin orders, shipments, and distribution to tellers within established limits.
Participate in community events and support CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to management, and maintain knowledge of compliance and regulatory requirements.
Adhere to the bank's code of conduct and all policies and procedures.