Relationship Banker

Valley Bank•Village of Garden City, NY

11d

About The Position

The Relationship Banker grows existing customer relationships and acquires new customers through consistent sales execution, lead management, and proactive cross-selling. The role provides friendly, professional, solution-oriented service; maintains knowledge of bank products and services; assesses customer needs; and recommends appropriate financial solutions. The banker opens checking, savings, CD, and IRA accounts, discusses and sells loan products, and promotes online and mobile banking. The position handles customer transactions, maintains and balances a cash drawer, uses teller and cash-handling equipment, and serves as Vault Teller by managing branch currency and coin orders, shipments, and distribution within established limits. The banker supports service quality, participates in the sales referral process, and assists management with coaching and mentoring branch staff. The role also includes community and CRA participation, reporting significant matters and unusual customer activity, and following the bank's compliance requirements, code of conduct, policies, and procedures.

Requirements

High school diploma or GED equivalent.
At least one year of experience in customer service, retail sales and service with cash handling, or a similar role.
Excellent verbal and written communication skills, including the ability to write correspondence and demonstrate products and services accurately to customers.
Strong interpersonal and customer service skills, including attentiveness, information retention, tact, and diplomacy with customers and employees.
Strong analytical, problem-solving, and decision-making skills to uncover and resolve complex customer issues.
Ability to make sound on-the-spot decisions about customer transactions while weighing customer satisfaction against the bank's exposure to loss or fraud.
Ability to interpret written, oral, diagrammed, or scheduled instructions.
Deep understanding of retail banking and strong customer service skills, including the ability to engage customers in conversations about products and services.
Detail orientation, strong organizational skills, and a high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.

Nice To Haves

One year of business services experience in branch banking and knowledge of branch operations, or successful completion of a Valley Retail training program.
Associate's or bachelor's degree concentrated in accounting, business, finance, economics, or a related field.
FIS/IBS (Integrated Banking Solutions) experience.

Responsibilities

Grow existing customer relationships and acquire new customers through sales execution, lead management, and proactive cross-selling.
Deliver exceptional, friendly, professional, and solution-oriented customer service.
Maintain knowledge of bank products and services, educate customers, and cross-sell to address their financial needs.
Build customer trust, assess needs, and recommend appropriate financial solutions.
Conduct financial needs assessments, maximize sales opportunities, and provide full-service support.
Open checking, savings, CD, and IRA accounts and discuss or sell loan products to current and prospective customers.
Demonstrate and promote online and mobile banking capabilities.
Meet customer expectations and service quality standards; participate in or oversee sales referrals to help meet customer financial needs.
Assist management in coaching and mentoring branch staff.
Perform customer transactions efficiently using technology; maintain and balance a cash drawer and use teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
Serve as Vault Teller, managing currency and coin orders, shipments, and distribution to tellers within established limits.
Participate in community events and support CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to management.
Maintain knowledge of and comply with regulatory requirements, the bank's code of conduct, policies, and procedures.