Relationship Banker

Valley Bank•Village of Ossining, NY

About The Position

The Relationship Banker grows existing customer relationships and acquires new customers through sales execution, lead management, and proactive cross-selling. The role delivers professional, solution-oriented customer service and maintains knowledge of bank products and services to educate customers and recommend suitable financial solutions. The Relationship Banker conducts financial needs assessments, opens checking, savings, CD, and IRA accounts, and discusses and sells loan products. The role promotes online and mobile banking, completes customer transactions, maintains and balances a cash drawer, and serves as Vault Teller by managing branch cash levels, currency and coin orders, shipments, and teller distribution. The position also supports service quality, referral processes, staff coaching and mentoring, community and CRA activities, and compliance with bank policies and regulatory requirements.

Requirements

High school diploma or GED equivalent.
At least one year of experience in customer service, retail sales and service with cash handling, or a similar role.
Excellent verbal and written communication skills, including the ability to write correspondence and demonstrate products and services accurately to customers.
Strong interpersonal and customer service skills, attentiveness, information retention, tact, and diplomacy with customers and employees.
Strong analytical, problem-solving, and decision-making skills to uncover and resolve complex customer issues.
Ability to make sound on-the-spot decisions regarding customer transactions while weighing customer satisfaction against the bank's exposure to loss or fraud.
Ability to interpret written, oral, diagrammatic, or scheduled instructions.
Deep understanding of retail banking and strong customer service skills, including the ability to engage customers in conversations about products and services.
Detail orientation, strong organizational skills, and a high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.

Nice To Haves

One year of business services experience in branch banking and knowledge of branch operations, or successful completion of a Valley Retail training program.
Associate's or bachelor's degree with a concentration in accounting, business, finance, economics, or a related field.
FIS/IBS (Integrated Banking Solutions) experience.

Responsibilities

Grow existing customer relationships and acquire new customers through sales execution, lead management, and proactive cross-selling.
Deliver friendly, professional, solution-oriented customer service aligned with the bank's mission.
Maintain knowledge of bank products and services, educate customers, and cross-sell to meet their financial needs.
Build customer trust, assess needs, and recommend appropriate financial solutions.
Conduct financial needs assessments, maximize sales opportunities, provide full-service support, open checking, savings, CD, and IRA accounts, and discuss and sell loan products.
Demonstrate and promote online and mobile banking capabilities.
Meet customer expectations and service quality standards; participate in or oversee the sales referral process and assist management with coaching and mentoring branch staff.
Process customer transactions efficiently using technology; maintain and balance a cash drawer and use teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
Serve as Vault Teller by maintaining adequate branch cash levels and managing currency and coin orders, shipments, and distribution to tellers within established limits.
Participate in community events and support CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to management and maintain knowledge of compliance and regulatory requirements.
Follow the bank's code of conduct, policies, and procedures.