Relationship Banker

M&T Bank•Bloomsburg, PA

14d•Onsite

About The Position

The Relationship Banker is the branch focal point for retail and business customer sales, service, and referral opportunities in support of branch goals. The role manages customer flow and delivers the branch customer experience through lobby management, customer servicing, sales interactions, and referrals to appropriate team members for complex needs. The banker identifies customers’ financial needs, builds relationships through proactive outreach, and helps customers select suitable products and services. The position also supports branch risk management by staying current on operational, product, and system changes and by following applicable compliance and internal control standards. The successful candidate must meet and maintain registration requirements under the Federal SAFE Act.

Requirements

High school diploma or equivalent (GED).
At least 2 years of proven retail sales, call center, customer service, and/or telesales experience, or at least 1 year of proven proactive sales experience.
Strong verbal communication and interpersonal skills.
Proven ability to provide exceptional customer service.
Well-organized, with time-management and prioritization skills.
Demonstrated knowledge of financial services products.
Ability to communicate tactfully and diplomatically with internal and external customers.
Proficiency with internet user-level technology.
Ability to stand for long periods of time.
Ability to use hands and fingers for prolonged periods.
Ability to lift objects weighing 5 to 30 pounds.
Ability to read fine print.
Ability to interact with customers in an open, face-to-face work environment.
Ability to use a fax machine, telephone system, copier, and other communication tools.

Nice To Haves

Associate degree.
Notary public license.
Bilingual ability, based on branch needs.

Responsibilities

Assess and profile customers to identify sales opportunities, open accounts, and make lead-focused outbound calls.
Follow the sales process, including profile and pre-call planning, customer outreach, appointment preparation, customer interactions, and follow-up.
Manage risk by meeting audit requirements and supporting fraud prevention, Know Your Customer (KYC), and Customer Information Profile (CIP) requirements.
Research customer profiles and identify ways to add value to customers’ banking relationships, leading to discussions about financial goals.
Identify customers’ financial needs and present appropriate product and service options in cooperation with internal business partners.
Contact clients proactively by email or phone to follow up and explain value-added products and services that address their needs.
Onboard new customers through outreach, regardless of the channel or the individual who opened the account.
Build trust with existing clients through regular proactive outreach.
Schedule appointments for the following week and hold appointments each week.
Prepare for scheduled customer appointments using a pre-call plan.
Perform customer servicing interactions.
Follow applicable compliance and operational risk controls and company or regulatory standards and policies.
Promote a workplace environment that supports belonging and reflects the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Stay current on operational, product, and system changes or enhancements, and make sound risk-management decisions to help prevent losses and reduce fraud.
Perform other related duties as assigned.
Meet and maintain registration requirements under the Federal SAFE Act.